Lavanya S.

CEO

Bengaluru, Karnataka, India7 yrs 1 mo experience

Key Highlights

Proven track record in optimizing logistics operations.
Expert in driving efficiency in fast-paced environments.
Strong background in supply chain management.

Stackforce AI infers this person is a logistics and supply chain management expert with a focus on e-commerce operations.

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Skills

Core Skills

Operations ManagementProcess ImprovementLogistics ManagementStakeholder Management

Other Skills

Vendor ManagementMicrosoft Power BICustomer SatisfactionManagement Information Systems (MIS)Oral CommunicationReverse LogisticsProblem SolvingProcess ExcellenceOrganizational TalentE-CommerceProcurementTeamworkSupply Chain OperationsOrganization SkillsCustomer Relationship Management (CRM)

About

I am an experienced Operations Team Leader with a strong background in logistics, e-commerce, and supply chain management. My expertise lies in optimizing processes, driving efficiency, and delivering consistent results in fast-paced environments. I have successfully managed large teams, coordinated complex logistics operations, and implemented strategic initiatives that enhance performance and customer satisfaction. I’m skilled in data analysis, process improvement, and stakeholder management, with a proven track record of meeting and exceeding targets. Passionate about operational excellence, I am always seeking innovative ways to improve efficiency and contribute to organizational success.

Experience

7 yrs 1 mo

Total Experience

1 yr 11 mos

Average Tenure

1 yr 4 mos

Current Experience

Zomato

Area Lead

Jan 2025 – Present · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

Flipkart

Lead Hub Operations

Feb 2024 – Jan 2025 · 11 mos · Bengaluru, Karnataka, India · On-site

Implemented strategic operational enhancements to streamline processing times and improve throughput efficiency.
Optimized logistics workflow, resulting in reduced transit times and enhanced on-time delivery rates.
Focused on enhancing overall customer satisfaction through continuous improvement initiatives.
Led the successful execution of a project focused on rapid delivery of non-large items through Micro-Fulfillment Centers (MFCs).

Vendor ManagementMicrosoft Power BIOperations ManagementProcess Improvement

Amazon

Operations Team Lead

Sep 2021 – Feb 2024 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

Oversaw multiple stations, managing operations, associates, and delivery partners. Coordinated the deployment of electric vehicles across key cities by onboarding vendors, achieving cost reductions in delivery operations.
Introduced and executed an item audit process, significantly reducing concessions. Launched new stations, optimized processes, and consistently met performance targets. Successfully recovered funds from vendors over a defined period.
Implemented continuous improvement initiatives (Kaizen) to minimize damages in fresh/grocery deliveries, enhancing customer experience. Provided assistance with customer queries and issues, fostering brand loyalty and strong business relationships.

Customer SatisfactionOperations ManagementLogistics ManagementProcess Improvement

Blowhorn

Operations Associate

Apr 2019 – Sep 2021 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

Managed a fleet of vehicles, overseeing client accounts and daily shipments, including planning and supervising routes from production to end-users.
Generated and analyzed reports to support management decisions, tracked operational metrics, and streamlined processes by digitizing activities, managing customer communications, and overseeing payments.
Coordinated third-party shipments, managed stakeholder relationships, and ensured accuracy in all shipments to prevent errors.

Management Information Systems (MIS)Oral CommunicationLogistics ManagementStakeholder Management

Panalpina

Summer Intern

Apr 2018 – Jun 2018 · 2 mos · Chennai Area, India · On-site

Prepared and managed shipment documentation, including bills of lading, packing lists, dock receipts, and certificates of origin.
Provided regular updates to offices and customers on shipment locations and statuses, ensuring clear communication throughout the process.
Coordinated delivery or storage of goods at destinations, calculating weight, volume, and costs while maintaining smooth coordination with global locations.