Jan 2023 – Jun 2025 · 2 yrs 5 mos · United States

Jan 2020 – Jan 2023 · 3 yrs

Aug 2018 – Jan 2020 · 1 yr 5 mos · Greater Seattle Area

Oct 2017 – Aug 2018 · 10 mos · Tacoma, WA

Jan 2017 – Sep 2017 · 8 mos · Tacoma, WA

May 2016 – Jan 2017 · 8 mos · Greater Seattle Area

May 2015 – Feb 2016 · 9 mos · Greater Chicago Area

• Develops and improves automated tests in accordance with the highest quality assurance standards.
• Uses in-depth programming knowledge to create and maintain software infrastructures that improve software reliability and development speed while also reducing the software's learning curve.
• Provides regular reports to stakeholders and management regarding test execution, issues and test script development.
• Helps determine the root cause of issues, resolve testing issues, and drive issues to closure.
• Works as a strong agile team player with proficiency in time management and multitasking to meet deadlines and handle changing priorities.
• Uses communication skills in order to successfully execute meetings with business and technology teams.

Aug 2013 – May 2015 · 1 yr 9 mos · Saugerties, NY

• Designed, developed, and performed analysis on customer sales data to ensure that stock levels are kept within accepted tolerances. Made actionable recommendations for procurement to keep the supply chain sufficiently intact. Conducted statistical analysis on customer data to predict future demand. Executes resolution plans for complex supply chain issues.
• Developed, implemented, and maintained custom software programs using Object Oriented Principles (OOP) that automated and streamlined workplace processes.
• Oversaw and maintained Electronic Document Interchange (EDI) services to ensure proper mapping, translation, and transmission of data as well as compliance with all customer demands.
• Created, updated, and maintained user databases to ensure data integrity and accuracy.

May 2012 – Aug 2013 · 1 yr 3 mos · Troy, NY

• Analyzed and verified personal information of each applicant through interviewing and researching individual circumstances. Conducted verification of past employment as well as applicants’ attempts to gain future employment. Inspected applicant documentation and other statements to eliminate possibility of fraud. Adjudicated applicant eligibility for benefits in accordance with state laws, regulations and policies.
• Managed 80-100 cases per week as well as special projects on both an individual and team level.
• Member of special language assistance team focused on non-native English speakers. Personal focus on claimants speaking Mandarin or Spanish.
• Ensured appropriate prioritization and desk management processes are followed to ensure highest level of organization and efficiency.
• Maintained high level of confidentiality to preserve the security of each applicant’s personal information.
• Assisted and provided guidance to individuals and businesses in accordance with quality and quantity standards mandated by state and federal laws.

Jan 2009 – Jul 2009 · 6 mos · Albany NY

• Planned, prepared and delivered English language lessons and workshops to individuals and groups with varying levels of fluency. Produced new and adapted existing training materials in an effort to provide optimal student learning and retention. Conducted student fluency analysis and applied appropriate level instruction.
• Developed strong teacher-student relationship fostering an atmosphere of trust and support.

Sep 2008 – Dec 2008 · 3 mos · Shanghai, China

• Planned, prepared and delivered English language lessons and workshops to individuals and groups with varying levels of fluency. Produced new and adapted existing training materials in an effort to provide optimal student learning and retention. Conducted student fluency analysis and applied appropriate level instruction.
• Developed strong teacher-student relationship fostering an atmosphere of trust and support.