Kushal Kumar M

Operations Associate

Bengaluru, Karnataka, India7 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in supply chain management and team leadership.
  • Proven track record in optimizing operational processes.
  • Strong background in strategic planning and project management.
Stackforce AI infers this person is a logistics and operations management expert with a focus on supply chain optimization.

Contact

Skills

Core Skills

Supply Chain ManagementTeam ManagementTeam LeadershipLogistics Management

Other Skills

PnL ManagementTechnical SupportStrategic PlanningProject PlanningStrategic SourcingRoot Cause AnalysisSupply OperationsBuilding Leadership TeamsDepartment ManagementManagement Information Systems (MIS)Product DevelopmentOperational ExcellenceStrategyProcess ExcellenceMicrosoft Office

Experience

7 yrs 4 mos
Total Experience
3 yrs 11 mos
Average Tenure
7 yrs 4 mos
Current Experience

Zepto

Assistant Manager

Jul 2023Present · 2 yrs 10 mos · Bengaluru, Karnataka, India

  • Strategizing the daily activities to get more output, taking care end to end payment-related issues, by handling 500-600 fleet on the ground including team management and client management.
  • Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities.
  • Trained and supervised team to deliver on store sales targets.
  • Led end-to-end payments for vendors, field executives, and gig partners with a high level of accuracy. Streamlined processes to ensure timely resolution of payment issues.
  • Utilized bridge calling for tracking, auditing, and improving the pitch of the UA team, leading to improved conversion rates and increased customer satisfaction.
  • Led the training and closely monitored the onboarding process and performance of a large number of gig workers, resulting in improved retention and productivity.
  • Proactively sourced and engaged with a diverse candidate pool through targeted cold calling and strategic database utilization, demonstrating strong talent acquisition skills.
  • Expertly evaluated and screened candidates based on specific criteria, improving hiring efficiency and reducing time-to-fill for key positions.
  • Fostered seamless communication with riders throughout the onboarding process, ensuring successful transitions and positive candidate experiences.
  • Skills: PnL Management • Technical Support • Supply Chain Management • Strategic Planning • Project Planning • Strategic Sourcing • Team Management • Root Cause Analysis • Supply Operations • Building Leadership Teams • Department Management • Management
  • Information Systems (MIS)
PnL ManagementTechnical SupportSupply Chain ManagementStrategic PlanningProject PlanningStrategic Sourcing+6

Magenta mobility

Operations Manager

Dec 2022Jul 2023 · 7 mos · Bengaluru, Karnataka, India · On-site

  • Managing Fleet operation for 200+ electric vehicles in Bangalore across B2B, B2C,3PL e-commerce clients for 5000+ last-mile deliveries daily.
  • Budgeting and Cost Control: Creating and managing budgets for mobility operations, and identifying opportunities for cost savings without compromising service quality.
  • Performance Monitoring: Establishing key performance indicators (KPIs) and monitoring operational metrics to assess performance, identify areas for improvement, and ensure service level agreements (SLAs) are met.
  • Skills: Operational Excellence • Strategy • Logistics
  • Management • Process Excellence • Microsoft
  • Office • Microsoft SQL Server • Team Management • P&L Management • Infrastructure Management • Customer Relationship Management (CRM)
  • Multitasking • Stakeholder Management •
  • Leadership
Operational ExcellenceStrategyLogistics ManagementProcess ExcellenceMicrosoft OfficeMicrosoft SQL Server+7

Swiggy

2 roles

Team Lead

Jan 2019Present · 7 yrs 4 mos

Team LeadershipProduct Development

Key Account Manager

Jan 2019May 2020 · 1 yr 4 mos

Education

Bangalore University

Bachelor of Business Administration - BBA

Jan 2015Jan 2018

ISBM University

Master of Business Administration - MBA — Finance and marketing

Stackforce found 2 more professionals with Supply Chain Management & Team Management

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