Jul 2023 – Present · 2 yrs 10 mos · Bengaluru, Karnataka, India

• Strategizing the daily activities to get more output, taking care end to end payment-related issues, by handling 500-600 fleet on the ground including team management and client management.
• Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities.
• Trained and supervised team to deliver on store sales targets.
• Led end-to-end payments for vendors, field executives, and gig partners with a high level of accuracy. Streamlined processes to ensure timely resolution of payment issues.
• Utilized bridge calling for tracking, auditing, and improving the pitch of the UA team, leading to improved conversion rates and increased customer satisfaction.
• Led the training and closely monitored the onboarding process and performance of a large number of gig workers, resulting in improved retention and productivity.
• Proactively sourced and engaged with a diverse candidate pool through targeted cold calling and strategic database utilization, demonstrating strong talent acquisition skills.
• Expertly evaluated and screened candidates based on specific criteria, improving hiring efficiency and reducing time-to-fill for key positions.
• Fostered seamless communication with riders throughout the onboarding process, ensuring successful transitions and positive candidate experiences.
• Skills: PnL Management • Technical Support • Supply Chain Management • Strategic Planning • Project Planning • Strategic Sourcing • Team Management • Root Cause Analysis • Supply Operations • Building Leadership Teams • Department Management • Management
• Information Systems (MIS)