Mar 2023 – Dec 2024 · 1 yr 9 mos

Mar 2023 – Nov 2023 · 8 mos

• Acting as a point of contact between customers and companies
• Negotiating terms of sales and agreements and closing sales with customers
• Gathering market and customer information to figure out the customer needs
• Responding to customer queries and resolving their objectives to get them to make a purchase
• Advising product developers on improvements to include in forthcoming product developments and discussing special promotions
• Creating proposal documents as part of the formal bidding procedure
• Inspecting inventory in stock and the quality of the product on display
• Providing customers with detailed and accurate quotations and cost calculations

Jun 2022 – Mar 2023 · 9 mos

• Responded to customer queries and provided excellent customer service.
• Offered detailed product and service advice based on customer needs.
• Improved company processes by analysing customer feed-back and service trends.
• Resolved complaints with proactive problem-solving and analysis.
• Improved customer satisfaction ratings through responsive query resolution.