Apr 2017 – Feb 2022 · 4 yrs 10 mos · Telecommute (Reston, VA)

• ► Create, approve, and close RITM and CHG tickets in the ITSM software product, ServiceNow, for IT operations management (ITOM.) Work on ITSR and INC tickets as assigned.
• ► Configure routing & switching changes in conjunction with CMDB to be executed within SLA timelines using the ServiceNow cloud application.
• ► Provision and configure Cisco Nexus switch ports for customers in the disaster recovery data center and Fannie Mae branch locations.
• ► Prepare DNS changes to be executed within the service level agreement timelines.
• ► Verify and troubleshoot DNS and DHCP issues via ping, dig, nslookup, Infoblox, and the QIP IPAM.
• ► Write PowerShell and Unix shell scripts to assist in DNS changes.
• ► Train Fannie Mae and IBM customers so that they could understand what they were requesting in DNS.

Dec 2012 – Mar 2017 · 4 yrs 3 mos

• Full-time co-parent of a young daughter and household manager.

Feb 2011 – Aug 2012 · 1 yr 6 mos · Telecommute (Memphis, TN)

• ► Participated on critical projects to assure a smooth transition for Hilton’s global infrastructure to move to the AT&T network.
• ► Led the Memphis HQ wireless infrastructure refresh, including configuring, installing, upgrading, and support.
• ► Coordinated between customers and implementation engineers to assess, apply and verify changes.
• ► Executed firewall changes within 24 hours as specified within the service level agreement.
• ► Assessed and devised optimal solutions for global network challenges.
• ► Created and maintained procedural documentation to fast track problem resolution for fellow engineers.

Jun 2010 – Aug 2010 · 2 mos · Memphis, TN

• ► Contractor and network engineer for Hilton
• ► Coordinated with the multiple groups to bring system/network architecture into compliance with PCI DSS standards.
• ► Configured and troubleshot Cisco and Linux devices.

May 2010 – Jan 2011 · 8 mos · Telecommute

• ► Wrote procedural documentation that was published to eHow.

Nov 2009 – Dec 2009 · 1 mo · Redwood City, CA

• ► Upgraded, tested and deployed Cisco routers, Cisco switches, APC Switch Rack PDU's, and APC UPS's.

Jun 2008 – Sep 2008 · 3 mos · Telecommute · Remote

• ► Wrote and updated architectural and deployment documentation for the Verne Global network.

Sep 2006 – May 2008 · 1 yr 8 mos · Greater Memphis Area

• ► Configured and troubleshot networking devices to facilitate the move of 400+ servers from various data centers to the new disaster recovery site in Memphis.
• ► Surveyed remote sites and architected the upgrade of the network connectivity.
• ► Installed and configured high-speed access and VoIP at the multiple sites for business continuity.
• ► Administered and configured Cisco, Solaris and Linux devices.

Jan 2006 – Apr 2006 · 3 mos · Greater Memphis Area

• ► Identified cost savings running free open source software to bring the network operations center in house.
• ► Deployed and troubleshot SONET, TDM and DWDM hardware using Cisco or Nortel devices.
• ► Configured and troubleshot DS1, DS3 and 802.3 Ethernet circuits via Cisco routers and switches.

Nov 2003 – Jan 2006 · 2 yrs 2 mos · Vienna, VA

• ► Configured Cisco and Extreme switches for customers on the Peering And Internet Exchanges (PAIX).
• ► In conjunction with senior technical staff, architected and installed Cisco SONET and TDM devices into the network.

Aug 2003 – Nov 2003 · 3 mos · Washington D.C. Metro Area

• ► Planned, coordinated, tested, troubleshot various projects in the DC government network.
• ► Assisted in managing the relationship between the network engineer group and the network operations center.
• ► Oversaw the standardization of configurations for Cisco devices.

Jan 2002 – Mar 2003 · 1 yr 2 mos · Greater New York City Area

• ► Architected out-of-band access in the New York City data center and the disaster recovery data center.
• ► Planned, coordinated, deployed and documented upgrades with multiple market data vendors.
• ► Analyzed the internal network design, then implemented upgrades to the network.

Jan 2001 – Nov 2001 · 10 mos · Cambridge, MA

• ► Capacity planned, coordinated and specified the hardware necessary to construct peering points.
• ► These constructed peering points saved Akamai Technologies $1M over 3 years.
• ► Produced and implemented configurations for external routing policy at multiple Internet exchange points.

Jun 1999 – Dec 2000 · 1 yr 6 mos · Tysons Corner, VA

• ► Negotiated arrangements for private peering using MFN’s dark fiber, resulting in saving millions of dollars.
• ► Engineered the implementation and deployment of AboveNet’s colocation facilities, PAIX’s colocation facilities and multiple Internet exchange points that connected to AboveNet’s global IP backbone.
• ► Provided 3rd tier escalation for IP routing, DNS and other Internet services.

May 1998 – Aug 1998 · 3 mos · Fairfax, VA

• ► Configured and troubleshot Frame Relay, DS1 and DS3 circuits via Cisco devices.