Ujawal kumar Tiwari

Operations Associate

Delhi, India6 yrs 8 mos experience
AI ML PractitionerAI Enabled

Key Highlights

  • 12 years in customer success and account management
  • Expert in driving client engagement and satisfaction
  • Proven track record in managing multi-million portfolios
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and enterprise account management.

Contact

LinkedIn

Skills

Core Skills

Account ManagementTechnical GuidanceCustomer SuccessClient Relationship ManagementCustomer Success ManagementCustomer Support

Other Skills

Could APIAI/MLSQLUpsellingProblem SolvingCross-SellingRetentionNPSLeadershipOrganization SkillsBusiness-to-Business (B2B)Team ManagementProduct DemonstrationPassionate about WorkC

About

Client-centric trailblazer with a twelve-year achievement record in customer success, account management, sales, and project management. Inventive strategist with a verifiable record of orchestrating inventive plans and initiatives that accelerate client engagement and satisfaction, boost renewals & retention, propel revenue, and drive customer success. Demonstrated proficiency in growing multi-million portfolios by nurturing and maintaining strong executive-level relationships. Exceptionally dedicated professional with impressive communication, negotiation, presentation, relationship management, and problem-solving aptitudes.

Experience

6 yrs 8 mos
Total Experience
1 yr 8 mos
Average Tenure
1 yr 7 mos
Current Experience

Meta

2 roles

Technical Solutions Consultant

Promoted

Feb 2026 – Present · 3 mos

Could APIAI/MLAccount ManagementSQLTechnical Guidance

Technical Account Manager

Oct 2024 – Present · 1 yr 7 mos

  • I manage a portfolio of global enterprise accounts (Partners), delivering strategic technical guidance and premium support for the WhatsApp Business API platform. As the primary escalation point for complex technical issues, I coordinate cross-functional teams to ensure swift resolution within SLA timelines while maintaining clear, proactive communication with customers.
  • My role centers on driving measurable business outcomes through data-driven insights and operational excellence. I partner closely with global teams to troubleshoot sophisticated technical challenges, streamline onboarding processes, and minimize operational disruptions for enterprise clients.
  • I take a proactive approach to customer success—identifying potential risks before they escalate, sharing best practices, and keeping accounts informed of platform innovations that can enhance their messaging strategies and engagement metrics.
UpsellingProblem SolvingCross-SellingRetentionNPSLeadership+2

Zenfire

Manager, Customer Success

Oct 2022 – Apr 2024 · 1 yr 6 mos · Pune District, Maharashtra, India · On-site

  • I lead and mentor a high-performing team, achieving outstanding customer satisfaction, retention, and revenue growth. My focus on client relationship management has allowed me to deliver tailored solutions that drive success and value for our key clients.
  • As a professional, I bring a range of skills to the table, including account retention, data analysis, customer relationship management, and more.
Problem SolvingOrganization SkillsBusiness-to-Business (B2B)Team ManagementCustomer Success Management

Smartserv inc.

4 roles

Customer Success Manager

Oct 2021 – Sep 2022 · 11 mos

Product DemonstrationProblem SolvingCustomer Support

Customer Success Specialist

Promoted

Nov 2020 – Oct 2021 · 11 mos

Problem Solving

Customer Success Associate

Promoted

Mar 2020 – Nov 2020 · 8 mos

  • Managed top 10 customer customer in terms of MRR for the company.
  • Numerous achievements improving customer support through technical understandings
Passionate about WorkProblem Solving

Data Migration Specialist

Aug 2019 – Mar 2020 · 7 mos

  • Migrated 54 companies data from different software
  • Multiple Repots creation and data presentation for the customers

Mentors eduserv

Counselor

Jan 2019 – Jul 2019 · 6 mos · India

Education

DPGU School of Management & Research – Dr. D. Y. Patil Unitech Society

Bachelor of Engineering — Entc

Jan 2014 – Jan 2018

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