Dec 2021 – Jul 2024 · 2 yrs 7 mos · Gurugram, Haryana, India · Hybrid

• At Xebia, a global IT consultancy and software engineering leader, I worked as a Technology Consultant focused on growing the ANZ region—supporting enterprises in accelerating digital transformation through modern engineering, agile practices, and cloud adoption.
• Key responsibilities included:
• Consulting with CXOs and IT leaders across BFSI, energy, retail, and manufacturing sectors to align technology strategies with business outcomes
• Driving adoption of platforms like Appian, Salesforce, and Snowflake through tailored solutioning and implementation guidance
• Delivering value-led conversations around agile delivery, cloud modernization, and low-code development
• Collaborating across Xebia's expert chapters in Agile, DevOps, Cloud, Data & AI, and Microsoft ecosystems
• Supporting end-to-end transformation initiatives—from design and architecture to delivery and change enablement
• My role was instrumental in positioning Xebia as a trusted technology partner in ANZ by blending domain expertise with cutting-edge technology consulting.

Jan 2020 – Dec 2021 · 1 yr 11 mos · India · On-site

• At Hexaware, I played a consulting role within the North America team, working closely with stakeholders to drive technology-led discussions, demand creation, and client engagement strategies—especially around application modernization and managed services.
• Key responsibilities:
• Advised enterprise clients on modernization strategies using Hexaware’s flagship solutions like Amaze for Apps and Data
• Led market research and account intelligence efforts to uncover client needs, technology gaps, and transformation triggers
• Orchestrated demand generation programs and supported strategic pursuit activities across key industries
• Consulted internal teams on sales enablement best practices, integrating market insights into GTM motions
• Collaborated with sales and delivery teams to shape solution narratives and ensure seamless client handoffs
• Measured the effectiveness of campaigns and optimized engagement tactics in partnership with tech vendors
• Provided monthly performance analytics to leadership and recommended improvements in pipeline and conversion strategies
• This role allowed me to operate at the intersection of technology, business strategy, and customer experience—helping North American clients build value-driven roadmaps for digital transformation.

Jul 2018 – Jan 2020 · 1 yr 6 mos · Noida Area, India

• In this role, I led consulting initiatives to help clients in the Hi-Tech and Transportation & Logistics industries across North America adopt scalable IT and digital transformation solutions.
• Key Highlights:
• Partnered with key client stakeholders to assess their digital maturity and recommend tailored solutions in application modernization, cloud-native architectures, and operational efficiency.
• Conducted industry and competitor analysis to shape client-specific roadmaps focused on long-term digital transformation goals.
• Collaborated with solution architects and delivery leads to define execution strategies and ensure client expectations were met during implementation.
• Guided a team of consultants, enabling knowledge-sharing, peer coaching, and enhanced client engagement delivery.

Apr 2017 – Jun 2018 · 1 yr 2 mos · Noida Area, India

• In this early consulting role, I supported solution planning and client engagement strategies aimed at streamlining IT operations and introducing modernization initiatives for North America-based organizations.
• Key Highlights:
• Supported pre-sales and consulting discussions with insights into cloud migration, automation strategies, and CX transformation.
• Assisted senior consultants and solution leaders in mapping current-state architecture and proposing future-state IT environments.
• Engaged in ongoing research to strengthen proposal quality, improve technical positioning, and drive relevance in client conversations.
• Contributed to the creation of solution playbooks, capability decks, and client-facing material tailored to the Hi-Tech and TTL sectors.

Jan 2016 – Mar 2017 · 1 yr 2 mos · Gurgaon, India

• As a Senior Business Consultant, I collaborated with enterprise clients across India to drive transformation in customer engagement using Ameyo’s contact center technology. My role was focused on understanding operational pain points, crafting intelligent CX workflows, and optimizing omnichannel communications.
• Key Highlights:
• Advised clients across multiple industries (BFSI, Retail, BPO) on cloud and on-premise deployment models of Ameyo’s customer engagement platform, aligning technology with operational goals.
• Designed custom workflows and evaluated IVR, voice, ticketing, and social interaction modules to address customer service needs.
• Conducted requirement analysis, initial solution walkthroughs, and platform demos for national and international clients to define solution fit.
• Collaborated with internal product and partner teams to ensure business readiness and successful implementation planning.
• Performed technical feasibility assessments, deployment roadmaps, and gap analysis for solution adoption.
• Supported partners in solution positioning, value articulation, and first-level client discussions within the India market.
• Led initiatives for account revival by re-engaging inactive prospects through consultative discussions around CX transformation.

Nov 2014 – Dec 2015 · 1 yr 1 mo · Gurgaon, India

• As a Technology & Business Consultant, I collaborated closely with cross-functional teams to support enterprise clients across India in identifying the right-fit digital and IT solutions for their operational challenges. My role involved aligning customer requirements with tailored technology solutions, while also contributing to market analysis and GTM strategy refinement.
• Key Highlights:
• Conducted in-depth requirement analysis and solution mapping to advise clients on customized IT service offerings spanning software products and analytics platforms.
• Acted as a liaison between customers and solution architects, translating functional needs into technology specifications and solution proposals.
• Supported clients through the early stages of their digital adoption journey, from use-case identification to feasibility discussions.
• Worked alongside internal sales and technical teams to support opportunity qualification and solution positioning.
• Led market research efforts, including industry segmentation, customer behavior analysis, and competitive landscape mapping to inform go-to-market strategies.
• Played an instrumental role in refining product-market fit by evaluating customer feedback and evolving business use cases.
• Engaged in periodic strategy sessions to review growth metrics, share insights from customer interactions, and co-develop tactical adjustments to the market approach.

Jan 2014 – Nov 2014 · 10 mos · Mumbai Area, India

• Worked closely with ERP channel partners and enterprise clients to support solution delivery, functional training, and partner enablement across verticals such as retail, FMCG, and manufacturing.
• Delivered functional consultation and ERP process guidance to channel partners to enhance solution understanding and client alignment.
• Conducted comprehensive ERP product demonstrations (online and in-person), tailored to specific business needs.
• Led training programs for partner teams to ensure consistent implementation and post-sales support.
• Engaged in solution workshops and discussions to support commercial viability and finalization of deals.
• Acted as a single point of contact for issue resolution, ensuring quick redressal of service-level challenges during delivery cycles.
• Maintained detailed meeting documentation and progress reports to track engagement, feedback, and solution scope.
• Represented LOGIC ERP at industry exhibitions and forums including RETECHCON, FGFI, GIFTEX, and CMAI—demonstrating platform capabilities and identifying business opportunities.