Swanand P. — Operations Associate

I am an Operations Lead at Zomato, the leading online food delivery platform in India, where I oversee a fleet of 15000 delivery partners across various localities of Pune city. My role involves ensuring optimal cost and performance metrics in the last mile operations, such as CPO, user retention, and delivery time, maintaining SLA , Hourly shutdown and Order demand and supply prediction and strategic planning for festivals and events throughout the year I also handle competition intel projects at the city level, and coordinate engagement activities and scale-up strategies for the delivery business. I have successfully contributed to the launch of the Gigs program, a flexible and innovative employment model for delivery partners, and the capacity planning for festivals, where I managed the demand and supply equilibrium for peak seasons. I have a MBA degree in Sales, Distribution, and Marketing Operations from SaiBalaji Group of Institutes, where I learned how to create long-term business relationships with prospects and upsell subscription plans. I have applied these skills in my previous roles as a Key Account Manager at NoBrokerHood, a real estate platform, and a Hotel Operations Executive at OYO, a hospitality chain, where I handled post-sales and escalation management ,Scouting and hunting for new leads & New user acquisition (Onboarding), and received an appreciation letter for being dependable, reliable, and hardworking. I am passionate about lead generation and achieving the desired goals by effective communication and decision-making by data driven approach towards the case

Stackforce AI infers this person is a B2C operations leader with expertise in logistics and strategic planning.

Location: Pune, Maharashtra, India

Experience: 5 yrs 8 mos

Skills

Operations Management
Project Management
Strategic Planning
Sales
Account Management

Career Highlights

Led a fleet of 15000 delivery partners at Zomato.
Successfully launched the Gigs program for flexible employment.
Expert in operational planning and cost optimization.

Work Experience

Zomato

Central Logistics ~ Operations Lead West and North Region (2 yrs 6 mos)

Operations Team Lead (1 yr 3 mos)

Fleet operations lead (10 mos)

NoBrokerHood

Key Account Manager (1 yr 1 mo)

OYO

Businesses Development Executive (3 mos)

Cox and Kings India

Winter Internship (B2C sales) (2 mos)

Tata Starbucks

Cafe Barista (7 mos)

JW Marriott

Industrial Training (5 mos)

Education

MBA - Master of Business Administration at SaiBalaji Group of Institutes (IIMS | SBIIMS | IIMHRD)

Bachelor`s in hotel management at Suryadatta college

Swanand P.

Operations Associate

Pune, Maharashtra, India5 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led a fleet of 15000 delivery partners at Zomato.
Successfully launched the Gigs program for flexible employment.
Expert in operational planning and cost optimization.

Stackforce AI infers this person is a B2C operations leader with expertise in logistics and strategic planning.

Contact

Skills

Core Skills

Operations ManagementProject ManagementStrategic PlanningSalesAccount Management

Other Skills

Microsoft ExcelData AnalysisCommunicationTeam ManagementExcel DashboardsTeam BuildingTeam LeadershipOperational PlanningAnalytical Skillscost optimisationBudget ManagementPeople ManagementAnalyticsExcel PivotBusiness Process

About

Experience

5 yrs 8 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs 7 mos

Current Experience

Zomato

3 roles

Central Logistics ~ Operations Lead West and North Region

Promoted

Nov 2023 – Present · 2 yrs 6 mos

Part of Central logistics team and looking after the team of 100+ FOMs PAN India for -
Core KPI buidling and adherance
FOM charters
Quality and Compliance
FOM Grooming
Performance Tracking
Task assigning based on Targets on active fleet scale up
SLA Maitainance
Manpower Planning and Management
Roatering and operations planning
People management
Team handling & last mile delivery ops
Vendor management

Microsoft ExcelData AnalysisCommunicationStrategic PlanningTeam ManagementExcel Dashboards+10

Operations Team Lead

Aug 2022 – Nov 2023 · 1 yr 3 mos

Fleet operations lead

Oct 2021 – Aug 2022 · 10 mos

1. Managed Fleet ~ 2500 within various localities of Pune city
2. Cost Optimization by tracking data metrics in last mile operations
3. Handled competition intel projects at city level
4. Responsible for engagement activities of delivery partners & Overall scale up of the delivery business
5. CPO Optimisation within zone & was part of the Gigs launch program for Pune city
6. Capacity Planning for festivals and Maintaining Equilibrium between Demand & Supply

Data AnalysisCommunicationStrategic PlanningTeam ManagementExcel PivotExcel Dashboards+6

Nobrokerhood

Key Account Manager

Aug 2020 – Sep 2021 · 1 yr 1 mo · Pune, Maharashtra, India

Post sales and Escalation Management
Upselling the subscription plans
Create Long term Business Relationships with Prospects
Hunting and farming New leads (Lead generation)

CommunicationAnalytical SkillsSalesAccount Management

Oyo

Businesses Development Executive

May 2019 – Aug 2019 · 3 mos · Goa, India

Internship Profile: Business Development Intern and Demand Management
1.Lead generation and Lead Closure based on NRV (Net realised Value) by onboarding new Travel agents (B2B sales) and generating Revenue from those Accounts
2.Hunting New prospect leads from corporates and meeting their travel requirements by offering unique iteneries and choice of hotels as per their customized unique business plans ..
3.Business Development for new Hotel and Lodges sites (Non OYO rooms)to convert them under oyo's Township and Flagship as per assigned Clusters
4.Demand Management by onboarding Travel agents charters and reservations offices..
5. Emails Brodcasting and Whats app leads Brodcasting to hunt new prospects by means of cold calling and effective communication..through CRM softwares..

CommunicationAnalytical Skills

Cox and kings india

Winter Internship (B2C sales)

Dec 2018 – Feb 2019 · 2 mos · Pune, Maharashtra, India

Internship Profile : Marketing Intern
My role :
Handling B2C branch Walk in customers
Responsible for BTL and marketing promotional Events
Oonboarding educational institutions for their educational travel requirements
Advertizing by organizing Brand tourism exhibitions
Forex Tie ups

Communication

Tata starbucks

Cafe Barista

Jun 2017 – Jan 2018 · 7 mos · Pune, Maharashtra, India

My Role :
1.Cafe operations and cafe support Activities
2. Inventory Mnagement
3.Point of sales & B2C countersales activities..

Jw marriott

Industrial Training

Dec 2016 – May 2017 · 5 mos · Pune, Maharashtra, India

Trained in all the operational Departments (Kitchen,Housekeeping,Front office,Food and Beverage)and in administrative Departments like (HR,Marketing,Events,sales) etc..to get the glance how these departments works..