James Ademiju (Just James)

Operations Associate

Lagos, Lagos, Nigeria5 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Over 5 years in Technical Support and Cybersecurity.
Recognized MVP for resolving complex technical challenges.
Expertise in identity management and cloud security.

Stackforce AI infers this person is a Cybersecurity and Technical Support specialist in the Healthcare and IT sectors.

Contact

Skills

Core Skills

Technical SupportCybersecurityNetwork AdministrationProject Management

Other Skills

DocumentationGitHubNetworkingNetwork SecurityGitZendeskEmpathyQuality AssuranceCustomer SatisfactionFirewallsHost Intrusion PreventionVirtual Private Network (VPN)Network Address Translation (NAT)Threat ManagementLogging

About

With over 5 years of experience in Technical Support and Cybersecurity, I’m dedicated to helping organizations secure their digital landscapes while delivering seamless user experiences. Certified in Cybersecurity (ISC2), Microsoft (6x), and AWS, I bring deep expertise in identity management, cloud security, and incident response, ensuring both technical excellence and user satisfaction. At Q-Life Family Clinic, I was recognized as an MVP for consistently resolving complex technical challenges, achieving a great user satisfaction rate, and improving security protocols. My ability to simplify complex technical concepts and communicate effectively with non-technical users has been a key factor in my success, especially when handling sensitive security and account-related issues. What drives me is the intersection of technology and security—ensuring systems are not only functional but also resilient against the evolving threat landscape. I’m passionate about creating secure, user-friendly solutions that empower businesses to thrive in a digital-first world. Let’s connect if you're looking for a dedicated, security-focused IT support professional who can bridge the gap between technical expertise and exceptional customer service.

Experience

5 yrs 8 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 6 mos

Current Experience

Github

Support Specialist ( S&R team)

Nov 2024 – Present · 1 yr 7 mos · San Francisco, California, United States 🇺🇸 · Remote

Resolving complex customer support inquiries, including account security, 2FA issues and fraud prevention, with precision and empathy.
Communicating technical solutions effectively to global customers and internal engineering teams.
Advocating for security best practices, including 2FA, MFA, and secure password protocols, to enhance account safety.
Managing and prioritizing high-volume support tickets using tools like Zendesk to ensure swift and accurate resolutions.
Collaborating cross-functionally with engineering, product, and leadership teams to enhance customer experience and workflow efficiency.
Leveraging expertise in security principles to identify and mitigate common threats, ensuring a secure and reliable platform for users.

DocumentationGitHubTechnical SupportCybersecurity

Andela

Support Specialist

Nov 2024 – Present · 1 yr 7 mos · New York, United States · Remote

DocumentationCybersecurityTechnical Support

Q-life family clinic

Technical Support Engineer

Feb 2022 – Dec 2024 · 2 yrs 10 mos · Lagos, Nigeria

Responsible for day-to-day operations, installation, modification, and maintenance of the Clinic’s local area network (LAN) system, and for providing support to users.
Performs administration activities such as setting user accounts, roles, access, and privileges for Hospital Management System, Office 365, Windows, Internet usage, etc.
Migrated from HDD to SSD to improve overall system performance. Cloned disk to retain user licenses, files, and overall user experience.
Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users, including hardware and software repairs and troubleshooting.
Performing daily backup operations, ensuring all required file systems and system databases were successfully backed up to the appropriate disk, and mirrored to another for redundancy.
Analyzing the equipment performance records to determine the need for repair or replacement.
Comparing vendor proposals and applied weighting factors to select one to be awarded the contract.

NetworkingNetwork SecurityTechnical SupportNetwork Administration

Union bank of nigeria

Regional Information Technology Support Engineer

Oct 2021 – Jan 2022 · 3 mos · Lagos, Nigeria

Responsible to all computer end-users in providing IT support in-person and remotely
Used ticketing systems to manage and process support actions and requests.
Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users, including hardware and software repairs and troubleshooting.
Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
Translated complex technical issues into digestible language for non-technical users.
Installed security applications and devices and suggested additional security measures.
Microsoft 365 Installation, Configuration, and Troubleshooting

NetworkingNetwork SecurityTechnical SupportNetwork Administration

Brave achievers foundation

Project Manager

Sep 2019 – Oct 2020 · 1 yr 1 mo · San Diego County, California, United States

Organize, Coordinate and Oversee multiple Projects to Successful completion
Train newly recruited staffs and junior project managers on Agile Methodologies
Organize and schedule meetings and Daily Stand-ups
Create Requirement gathering documents, and standard documentation: User flow, Site Maps, Personas, Journey Maps e.t.c.
Project collaboration tools including Zoho Sprints and Asana.
Effective time management among members regardless of different Time zones
Regular documentation of learnings as a way of giving back

Project Management