Sarmin Jahan

Operations Associate

Bengaluru, Karnataka, India5 yrs 6 mos experience
Highly Stable

Key Highlights

  • Proven track record in education and customer support.
  • Strong instructional and communication skills.
  • Adaptable and collaborative in training initiatives.
Stackforce AI infers this person is a Customer Support Specialist with a strong educational background.

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Skills

Core Skills

Customer SupportCommunication

Other Skills

Internet Message Access Protocol (IMAP)Oral CommunicationCustomer SatisfactionSpoken EnglishStressful SituationsSenior ServicesExecutive ServicesResolving IssuesCRM IntegrationContracting Officer RepresentativeComputer LiteracyMicrosoft OfficeBA/BE studiesCustomer-Focused SellingProcess Improvement Analysis

About

Senior Consultant at IntouchCX with a Bachelor of Education in English from THE WEST BENGAL UNIVERSITY OF TEACHERS TRAINING, EDUCATION PLANNING AND ADMINISTRATION. Previously served as a teacher at Mother Teresa Public School and Don Bosco School, demonstrating strong instructional and communication skills. At IntouchCX, contributed to customer support and training initiatives with adaptability and collaborative efforts. Holds a Bachelor of Arts in English Honours from Holy Cross College, Agartala. Proficient in Hindi, with a proven track record in education and customer support.

Experience

5 yrs 6 mos
Total Experience
1 yr 4 mos
Average Tenure
1 yr
Current Experience

Intouchcx

2 roles

Customer Service Executive

Jun 2025Present · 1 yr

Senior Consultant

Jun 2025Apr 2026 · 10 mos

Mother teresa public school

Teacher

Dec 2024Jun 2025 · 6 mos · Bengaluru, Karnataka, India · On-site

Concentrix

Associate

Dec 2021Dec 2024 · 3 yrs · Kolkata, West Bengal, India · On-site

Internet Message Access Protocol (IMAP)Oral CommunicationCustomer SatisfactionSpoken EnglishStressful SituationsCustomer Support+1

Concentrix daksh services india private limited

Operations Representative

Nov 2021Apr 2024 · 2 yrs 5 mos

Don bosco school, agartala

Teacher

Dec 2017Jul 2018 · 7 mos · Tripura, India

Spoken English

Supreme media

Business Development Executive

Jul 2017Nov 2017 · 4 mos

Education

THE WEST BENGAL UNIVERSITY OF TEARCHERS TRAINING, EDUCATION PLANNING AND ADMINISTRATION

Bachelor of Education - BEd — B.A English Honours

Jan 2018Jan 2020

Holy Cross College, Agartala

Bachelor of Arts - BA — English Honours

Jul 2014Jul 2017

Don Bosco School

High School Diploma

Don Bosco School, Agartala

George College

Bachelor of Education

Holy Cross College

English Honours

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