Jan 2025 – Apr 2026 · 1 yr 3 mos · London Area, United Kingdom · Hybrid

• Selling refurbished electronics is inherently complex. The industry is fragmented, quality standards are inconsistent, and customer trust is often low. Back Market is a global eCommerce platform operating in 15+ countries, built to bring structure and confidence to this space. We ensure high-quality refurbished devices through rigorous standards, supply-side interventions, and quality controls embedded across the value chain.At the same time, we strengthen trust on the demand side, offering strong customer protections and clear recourse if anything goes wrong.
• I lead product & design teams for Supply / Sellers , Marketplace , ML/AI/GenAI, AI at Work ( Company-wide GenAI adoption program ), Care , Shipping , Payments , Order and financial systems.

Apr 2023 – May 2024 · 1 yr 1 mo · Greater London · Hybrid

• Hiring & onboarding in contingent labor is deceptively complex, fluctuating top-of-funnel quality, regulatory variation across geographies, and countless permutations of role, client, country and other compliance requirements quickly turn it into a multi-dimensional systems problem. I led shaping the product strategy for building a global Hiring & Onboarding platform to manage this complexity at scale, with a clear focus on reducing time-to-hire while improving quality of hire, and improving fill rate to boost organisational revenue.

Jun 2020 – May 2024 · 3 yrs 11 mos · Hybrid

• Building the operating system for flexible and blended workforces at Indeed Flex.
• We combine a talent marketplace with a workforce management platform so businesses can hire and manage temporary labor in one place.Our marketplace reduces time-to-hire, improves quality, and lowers cost by providing pre-verified high quality workers faster.Our workforce management suite supports the full lifecycle:
• Hiring & onboarding
• Shift posting & shift offering
• Scheduling and roster
• Leave management
• Skills development
• Time & attendance
• Billing & payroll
• Importantly, we don’t just manage marketplace workers we also support agency-supplied talent and internal flexible workers, giving clients one unified view across their contingent workforce.
• I joined the executive team post-Indeed acquisition as VP of Product & Design, driving the company’s scale-up from startup to enterprise. Built the product vision, organisation, and operating model from the ground up, embedding a product-led, data-driven culture. Scaled a high-performing product function, expanded into new verticals in the U.S., and transformed supply acquisition to boost fulfilment and quality, all while partnering with founders and C-suite to shape long-term strategy.

Jun 2020 – Dec 2020 · 6 mos · Hybrid

• Joined post acquisition with a goal of post merger rationalisation & growth
• Collaborated with multiple functions to expand product in the US market
• Promoted to VP Product for growth & expansion.

Jan 2020 – Jul 2020 · 6 mos · London, England, United Kingdom · On-site

• Spotahome is pre-Series-C, two-sided, online marketplace for mid-/long-term property rentals serving tenants on one side and landlords/property managers/real-estate agents on the other. We currently operate in 11 cities across 8 countries in Europe. A Kleiner Perkins portfolio company.
• Led the payments & ML product teams

Jan 2018 – Jan 2020 · 2 yrs · Bengaluru · On-site

• The online travel industry operates at massive scale, high transaction velocity, thin margins, and constant exposure to pricing volatility and fraud risk. Payments reliability, intelligent pricing, and data-driven decisioning are not support functions, they are core business levers. Following the Goibibo–MakeMyTrip acquisition, I transitioned into MakeMyTrip and led the Payments & AI charter, overseeing Consumer Payments and AI-led products. The focus was clear: strengthen financial efficiency, improve customer experience, and build intelligent systems that scale.
• Provided transformational leadership to the Payments & AI team, overseeing Consumer Payments and AI Products.
• Awarded “𝗚𝗼-𝗠𝗠𝗧 𝗜𝗺𝗽𝗮𝗰𝘁 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗼𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿” (2018–19).
• 𝗖𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺
• Led the payment platform and transformed end-user payment experience to boost acceptance rates, cut transaction costs, and reduce support contacts.
• Boosted UPI paymode share from X% to YY% , reduced cost of transaction.
• Reduce payment related customer contacts
• Added new payment methods like wallet, BNPL
• 𝗗𝗮𝘁𝗮 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 & 𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀
• Built dynamic pricing engine for real time pricing of hotels to improve business profitability
• Envisioned fraud and risk detection engine to reduce cost of fraude expense.
• 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀
• Built a 6 member analytics from scratch to cater for analytics and BI for the organisation.

Dec 2016 – Jan 2018 · 1 yr 1 mo

• Provided data-driven strategic leadership for the air product with 𝟴𝟬𝟬𝗞 𝗗𝗔𝗨 annual sales in a 10→100 scale environment.
• Awarded “𝗦𝘁𝗮𝗻𝗱𝗼𝘂𝘁 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿” (2017).
• Goibibo was acquired by MakeMyTrip Group in 2018.
• Key Assignments:
• 𝗦𝘂𝗽𝗽𝗹𝘆 & 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Built a multi-supply strategy integrating domestic/international airlines and GDS (Amadeus, Travelport), expanding selection and improving conversion by XX%.
• 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗥𝗮𝘁𝗲 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Led extensive A/B testing and user psychology based experimentation to optimize web and mobile platforms, improving checkout flow, reducing search latency, enhancing user experience, and driving higher conversion rates.
• 𝗔𝗻𝗰𝗶𝗹𝗹𝗮𝗿𝘆 𝗔𝘁𝘁𝗮𝗰𝗵𝗺𝗲𝗻𝘁 & 𝗖𝗿𝗼𝘀𝘀 𝘀𝗲𝗹𝗹: Developed product strategy to grow ancillary attachment from X% to YY%, adding $ZM annually to the bottom line. Product Bundling.
• 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: Partnered with alliances and banking partners to launch new offers, boosting conversion.
• 𝗧𝗿𝘂𝘀𝘁, 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗡𝗣𝗦: Reduced price failures, fare changes, and booking errors, raising NPS from XX to YY in 2.5 years.
• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Lowered support contact ratio from XX% to YY% by closing product gaps in collaboration with the support team.

Dec 2015 – Dec 2016 · 1 yr

• Led International Flights product for Goibibo, shaping web, Android, and iOS booking experiences.
• Boosted conversion and GMV by analyzing user needs, NPS feedback, and customer support insights end-to-end.

Nov 2014 – Nov 2015 · 1 yr · Bengaluru, Karnataka, India

• Led product at MoveInSync, a VC-backed SaaS platform transforming employee transportation with tech-driven efficiency.
• Drove innovation in BI & customer analytics, GPS routing, billing, and invoicing, solving complex challenges in transportation and logistics.

Mar 2014 – Nov 2014 · 8 mos · Bengaluru, Karnataka, India

• Product Manager for Capillary Customer Intelligence(Analytics) Product over Cloud/SaaS .
• I led the client reporting product, which helped clients have view into their marketing spends and ROI to make better investment decisions .

Apr 2013 – Jun 2013 · 2 mos · Gurugram, Haryana, India

• In the rigorous 2 month summer internship, I collaborated with the sales team and met top 50+ cardiologists across India to understand poor commercial performance of cardiology focused innovative medical devices ( IVUS, ROTA ) to formulate a strategy to improve sales and boost adoption rate by cardiologists and cardiac patients
• Best summer intern project award.

May 2011 – Jun 2012 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Working in Power Transmission and Distribution Domain. Developed Development for configuring IED Devices for Transmission Line and other Electrical Equipment Protection in Lean Product Development model
• Team Lead of 3-member team for developing software for Power system configuration in C#.Net
• Reduced code review time by 50% and code defects by 80% by designing and coding code review tool.
• Awarded “Pat on the back award” and “Quality award” by Associate VP Siemens Energy

Jan 2008 – Mar 2011 · 3 yrs 2 mos

• Software Engineering/ development in C sharp and .net
• Formulated kidney detection regression algorithm for paper, selected at SPIE International Conference, California
• Designed & developed software product modules in C#.NET across SDLC in Agile Model of software development
• Bagged “spot award”, “team award”, and appreciation letter from Senior Director – Philips Healthcare

Aug 2007 – Jan 2008 · 5 mos