Shruti S.

Product Manager

Mountain View, California, United States14 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in shaping company culture through community management.
  • Proven track record in product management and user experience.
  • Strong background in enterprise solutions and client advocacy.
Stackforce AI infers this person is a SaaS Product Manager with a strong focus on community and user experience.

Contact

Skills

Core Skills

Product ManagementUser ExperienceCommunity ManagementCloud Computing

Other Skills

User Reports AnalysisProduct TestingCollaborationPartner EnablementCloud ServicesStart-upsManagementCustomer ServiceSocial MediaIT SolutionsCommunity DevelopmentCustomer SatisfactionEnterprise SoftwareTeam ManagementInterviews

About

Listener. Question-asker. Connector of dots. I believe that business is personal. Every experience matters. From telephone greetings, website usability, or the tone within online communities, each of these touch-points add up to paint a picture of a company's culture and values. I help companies shape these touch-points into a picture they can be proud of. Specialties: Community management, community manager, community design, social business, enterprise social networks, enterprise 2.0, social media, client services, customer relations, customer advocacy, account management, authentic conversation, training, project management, usability, user experience, event logistics, interviewing, writing, editing, proofreading, corporate branding and trademarks, product demonstrations

Experience

14 yrs 9 mos
Total Experience
7 yrs 4 mos
Average Tenure
10 yrs 11 mos
Current Experience

Meta

2 roles

Product Manager

Promoted

Sep 2016Present · 9 yrs 8 mos · Menlo Park

Product ManagementUser ExperienceCommunity Management

Senior Product Specialist

Jun 2015Sep 2016 · 1 yr 3 mos · Menlo Park

  • As a senior product specialist, I monitor and analyze user reports for feedback and bug-related trends. I also draft and execute product/feature test plans. The role requires closely collaborating with Engineering and Product Management to shape, support, and execute product goals.
User Reports AnalysisProduct TestingCollaborationProduct ManagementUser Experience

Google

Enterprise Community Manager

Aug 2009Jun 2013 · 3 yrs 10 mos · Mountain View, California

  • Google Enterprise helps businesses, government and educational institutions "go Google" by offering enterprise-class versions of the consumer products we know and love - Gmail, Google Apps, Google Maps, Chrome, Search - along with cloud services, reliable infrastructure, and enterprise support. Customers who have complex system integrations, data migration, or would like deployment services may choose to work with a Google Enterprise Partner.
  • I supported partner enablement via online communities at Google Enterprise.
Community ManagementPartner EnablementCloud ServicesCloud Computing

Education

University of California, Berkeley

Bachelor of Arts (BA) — Sociology

Jan 2005Jan 2009

Hightstown High School

Jan 2001Jan 2005

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