Nikhil Kumar Singh

Operations Associate

Patna, Bihar, India1 yr 5 mos experience

Key Highlights

Expert in fleet management and logistics optimization.
Proven track record in enhancing delivery partner engagement.
Strong analytical skills for performance metrics evaluation.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with a focus on fleet operations.

Contact

Skills

Core Skills

Fleet ManagementLogistics ManagementInbound Logistics

Other Skills

Data InterpretationStakeholder ManagementDelivery Partner EngagementConflict ManagementOutbound Rail LogisticsCoordinationDocumentationCost OptimizationSupply Chain OperationsFirst mile deliveryCustomer RetentionLast mile operationonboarding delivery partnersHelp Desk SupportDistribution Handling

About

Experienced Fleet Operation Manager with a strong background in managing transportation logistics, optimizing fleet performance, and leading teams to deliver efficient, cost-effective, and compliant operations. Proven expertise in rider handling, onboarding processes, and implementing cost-cutting strategies to enhance overall efficiency. Skilled in first-mile, last-mile, and reverse logistics, with hands-on experience in manpower handling and festival planning. Adept at route planning, and driving performance through clear communication and strategic conversation, ensuring seamless operations and high customer satisfaction.

Experience

1 yr 5 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 5 mos

Current Experience

Zomato

Fleet Operations Manager

Jan 2025 – Present · 1 yr 5 mos · Dehradun · On-site

Fleet Management - Managing delivery partner fleet within the assigned clusters. Closely tracking driver logins and ensuring supply availability and positioning as per the demand projections.
Data Interpretation - Analyzing delivery partner performance metrics - productivity, frauds, quality by using data tools like MS Excel/Google Sheets and taking corrective action where ever necessary.
Stakeholder Management - Coordinating with the demand team for order projections, down-trending merchants, support team for delivery partner escalations, and other logistics functions for the cities.
Delivery Partner Engagement: Creating an
environment for seamless communication between Zomato and the fleet by taking ownership of the following:-
i. Cascading information to delivery partners for important updates. Simultaneously cascading on-ground delivery partner sentiment & challenges to Area Leads & City Heads.
ii. Driving delivery partner engagement through various activities to minimize voluntary attrition and to maintain healthy levels of logins within the assigned locality.
iii. Conducting field/classroom training for delivery partners on best practices and SOP's to ensure a seamless delivery experience.
iv. Re-engaging inactive drivers
Conflict Management - Hands-on experience with on-ground conflict resolution, strike management, resolving any issues/concerns/agitation raised by delivery partners. Liaising with local administrative bodies in the event of any exigency.
Metrics:- Focusing on metrics like Util, Silent Loss, Availability, Login Hours, BAO, ADT, KPT, EPH along with other key metrics that would impact the customer and restaurant partner delivery experience.

Fleet ManagementData InterpretationStakeholder ManagementDelivery Partner EngagementConflict ManagementLogistics Management

Tata steel

Management Trainee

Jun 2023 – Jul 2023 · 1 mo · Jamshedpur, Jharkhand, India · On-site

Outbound Rail Logistics – Tata Steel
Managed outbound rail dispatch of finished steel products across multiple destinations.
Coordinated with Indian Railways, transporters, and internal stakeholders for rake planning.
Monitored rail movements, turnaround time (TAT), and delivery schedules.
Ensured accurate documentation, compliance, and dispatch reporting.
Supported cost optimization and timely deliveries through efficient rail planning.

Outbound Rail LogisticsCoordinationDocumentationCost OptimizationLogistics ManagementInbound logistics