Jan 2026 – Present · 5 mos · Bengaluru, Karnataka, India · Remote

• Supporting InCommon to deliver GCCs that reach steady-state faster and scale with greater clarity, predictability, and ownership for their clients.

Mar 2024 – Apr 2026 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Scaled India GCC from 50 → 175+ employees in ~12 months, building engineering, product, and operations capabilities.
• Bridged Product and APAC Sales, driving feature readiness, positioning, and customer alignment.
• Built business case for India market entry; contributed to pipeline with 18+ qualified leads via thought leadership and market engagement.
• Represented Mimecast at industry forums, engaging with enterprise customers and CISOs.
• Drove AI-led initiatives, including deepfake detection evaluation and secure AI use cases; enabled AI adoption to improve engineering productivity.

Apr 2022 – Feb 2024 · 1 yr 10 mos

• HealthEdge is a SaaS platform company serving the US healthcare industry, focused on core administration, payment integrity, and digital transformation.
• Built and scaled the India GCC from 0 → 220+ employees across Bengaluru and Pune, establishing a full-stack capability spanning product management, engineering, support, cloud, and corporate functions.
• Established the end-to-end operating model for India, including org design, hiring engine, governance, and delivery frameworks to support global product and platform teams.
• Delivered ~40% cost leverage vs US operations while maintaining quality and SLA adherence at scale.
• Designed and operationalized a sustainable talent pyramid, balancing hiring, training, career progression, and attrition management to offset wage inflation and maintain stable delivery costs.
• Enabled offshoring of sensitive healthcare workloads by implementing strong governance, access controls, and compliance frameworks (including Hi-Trust readiness).
• Drove engineering productivity and cost optimization initiatives, including significant cloud cost reduction and improvements in delivery efficiency.

Jun 2019 – Mar 2022 · 2 yrs 9 mos

Jun 2017 – May 2019 · 1 yr 11 mos · Bangalore

• I was associated with Personal Financial Management (PFM) Software, the flagship product of Yodlee.
• I drove the agile adoption initiative for PFM, and also setup very strong metrics tracking and data based decision making processes across Product Management, Development, QA and Support organizations.
• Led several large programs of organizational importance end to end.

Apr 2016 – Jun 2017 · 1 yr 2 mos · Bangalore

• Expanded the software delivery team of Visionet India with profitability and revenue responsibility, with focus upon ERP implementation and e-Commerce solutions. Range of work includes pre-sales support, software delivery, support and account management.
• Also responsible for automation of Visionet's BPO business using Optical Character Recognition and Robotic Process Automation technology.

May 2011 – Apr 2016 · 4 yrs 11 mos · Bangalore, India

• Head of the product management team of a software product earning a revenue of about USD 30 Million. Primary responsibilities included product road-map creation, driving cross department change for groups to be aligned as a single team and throughput improvement.
• Built a high performance team having mortgage / consumer lending / loan origination and servicing domain expertise. Identified capability needs, developed competency building courses, provided training and day to day coaching to change the mindset from a project based delivery to a true product management role.
• Worked on automating the loan origination process using Optical Character Recognition technology.

Feb 2005 – May 2011 · 6 yrs 3 mos · Bangalore, India

• Owned the Business Process Management Suite of Infosys.
• Responsibilities included product strategy, product roadmap creation, target market identification, revenue growth, account management, delivery management and creating & handling alliances with go-to-market partners.
• Conducted a diverse range of consulting assignments in the field of process modeling, harmonization, optimization and automation; and managing operations of a BPO unit.
• Conducted BPM trainings for Infosys senior management and IIM students.

Apr 2000 – Sep 2004 · 4 yrs 5 mos · Kolkata, India

• Led several projects for software development and maintenance.
• Conducted consulting assignments including ERP evaluation exercise and productivity improvement of knowledge workers.
• Managed end-to-end project execution of ecommerce marketplace content creation for multiple clients. Responsibilities included proposal creation, setting up the process, automation of the same, timely and error free delivery of content, and billing.

Aug 1996 – Jun 1998 · 1 yr 10 mos

• Handled testing of rectifiers, and automation of the testing process.