Dec 2023 – Jun 2024 · 6 mos · Bengaluru, Karnataka, India · On-site

• Managing a portfolio of enterprise clients including Acko, Mpokket, Posist, Fyers.
• Led billing collections efforts, ensuring timely and accurate invoicing for services rendered
• Coordinated with internal teams to ensure a smooth transition from acquisition to active client
• status.
• Worked collaboratively with cross-functional teams to address client concerns and provide
• comprehensive solutions

Jan 2022 – Dec 2023 · 1 yr 11 mos · Bengaluru, Karnataka, India

• 🚀 Working as a Customer Success Manager at Xpresslane and handling the Strategic Clients.
• As a CSM the 🔑 Key Responsibilities revolve around:
• Post Sales sign-up involving Onboarding the merchant
• Overseeing Installation and performing basic Sanity Testing
• Implementation of Product
• Demonstration of Product & Go-Live
• Training & Drafting SOP's
• Driving product adoption, and contributing to product enhancement based on Voice of Customer feedback
• Partnership Management handling - Razorpay, Cashfree, Instamojo, Hyros, Webengage.
• 🔧 Additional Responsibilities: Team Training & Mentorship | Partnership Management | SOP Implementation

Aug 2019 – Nov 2021 · 2 yrs 3 mos · Bangalore · On-site

• Handling the strategic clients like ITC, BOSCH and Tata Chemicals.Extensive background in the logistics sector with a focus on business expansion, client retention, cross-selling, managing escalations, overseeing operations, predicting demand, developing daily dashboards, crafting performance reports, and creating management information system (MIS) reports.
• 🔧 Additional Responsibilities were Team Training and Doubt clearing sessions, Supporting Sales team.

Jul 2018 – Aug 2018 · 1 mo · Bengaluru Area, India

• This was an opportunity to work under the Intra-city logistics player - BLOWHORN.
• I worked under enterprise sales team which included getting leads and meeting new and key accounts customer. Doing market and area research to find the potential clients.
• Working with Supply team to meet new and existing drivers to convert them full time with the company.
• Working internally with other teams like Supply, Operations team to gain the learning and other KRA inside the company.
• Preparing SOP's for the company.

Jul 2016 – Jul 2017 · 1 yr · Bengaluru Area, India

• Quality Assurance testing of various products over various sites globally. Automating and manually testing the products.
• Expertise in execution of Test Planning, Test Designing, Test Execution and Defect Reporting & Tracking.
• Drove various tests like smoke, regression, functional and nonfunctional, Web based Application Testing and device testing.
• Hands on product experience on company's products.
• Executed various automated test units for web based applications using Selenium and Sahi Tools.