Zafreen Bushra

Operations Associate

Bengaluru, Karnataka, India8 yrs 1 mo experience

Highly Stable

Key Highlights

Led a team of 40 in operational excellence.
Achieved 90% reduction in delivery time.
Expert in data-driven reporting and process optimization.

Stackforce AI infers this person is a skilled operations leader in the E-commerce sector, specializing in process optimization and team management.

Contact

Skills

Core Skills

Operations ManagementLeadership ManagementQuality AssuranceProduct Catalog Management

Other Skills

Data Analysis & Reporting (Excel)Supplier Relationship ManagementProcess Improvement ProjectsManual & Automated TestingContent OptimizationZendeskFreshdeskKaptureSOP DevelopmentProblem Solving & Issue ResolutionCross-functional CollaborationStakeholder ManagementRoot Cause AnalysisCompliance & Regulatory TestingVendor Communication

Experience

8 yrs 1 mo

Total Experience

8 yrs 1 mo

Average Tenure

8 yrs 1 mo

Current Experience

Meesho

3 roles

Operations Team Lead

Promoted

Jul 2022 – Present · 3 yrs 10 mos · Bangalore Urban, Karnataka, India

Over 7 years of experience at Meesho, specializing in leading cross-functional teams and resolving supplier concerns.
Focus on quality standards and continuous improvement to enhance productivity and ensure high-quality outcomes.
Proven track record in managing a team of 40 people, resolving catalog tickets on time, and implementing SOPs to streamline workflows.
Proficient in MS Excel, creating detailed reports, monitoring KPIs, and providing actionable insights to support decision-making and drive continuous improvement.
Successfully optimized resource allocation and fostered vendor relationships, leading to a 90% reduction in delivery time, highlighting commitment to operational efficiency.
Played a key role in the successful automation launch, underscoring a strong dedication to driving process improvements.

Operations ManagementLeadership ManagementData Analysis & Reporting (Excel)Supplier Relationship ManagementProcess Improvement Projects

Senior Quality Analyst

Promoted

Jan 2020 – Jun 2022 · 2 yrs 5 mos · Bangalore Urban, Karnataka, India

As a Senior Quality Analyst in Cataloging, I ensure the accuracy and quality of product listings by conducting thorough audits, validating data, and identifying discrepancies. I collaborate with cross-functional teams to maintain consistency in product information, improve catalog processes, and enhance the overall customer experience. My role includes overseeing manual and automated testing, ensuring product data is up-to-date and aligned with standards.

Quality AssuranceManual & Automated TestingData Analysis & Reporting (Excel)

Catalog Associate

Feb 2018 – Dec 2019 · 1 yr 10 mos · Bangalore Urban, Karnataka, India

As a Catalog Associate, I manage and maintain accurate, up-to-date product listings across various platforms. My responsibilities include data entry, quality assurance, content optimization, and collaborating with vendors to ensure product details are correct. I also work closely with cross-functional teams to support inventory updates, product categorization, and improve the overall customer experience. Proficient in e-commerce platforms, Excel, and content management systems, I ensure seamless product data integration and high-quality catalog presentation.

Product Catalog ManagementContent OptimizationData Analysis & Reporting (Excel)