Vaibhav Shukla

Operations Associate

Gurugram, Haryana, India13 yrs 2 mos experience

Highly Stable

Key Highlights

Delivered 1.9M orders during peak sales events.
Achieved 99.9%+ order fulfillment compliance.
Implemented Lean Six Sigma for ₹27L annual savings.

Stackforce AI infers this person is a Supply Chain and Operations Management expert in high-volume e-commerce environments.

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Skills

Core Skills

E-commerceOperations ManagementWarehouse OperationsInventory ManagementSupply Chain ManagementBusiness StrategyMarketingCustomer Service

Other Skills

Service-Level Agreements (SLA)Order ProcessingStakeholder ManagementwmsDatya AnalysisAutomationKaizenProcess OptimizationOperations Process ImprovementInventory ControlSupply Chain OperationsWarehouse Management SystemsOrder FulfillmentOperational ExcellenceOperations

About

• Operations and supply chain professional with 12+ years of experience across large-scale e-commerce, warehouse, and fulfillment operations at Zepto, Myntra, and Flipkart • Delivered 1.9M orders during Big Fashion Festival and 1.75M+ orders during End of Reason Sale events while managing 65–70% newly hired manpower during peak operations • Achieved highest-ever pick-and-pack volume of 144k units in a single shift and consistently maintained 99.9%+ order fulfillment cut-off compliance • Led end-to-end warehouse operations including inbound, outbound, inventory management, dispatch planning, and logistics coordination in high-volume environments • Drove inventory and layout optimization projects, increasing inventory utilization from 49L to 92L units (+88%) and improving warehouse space utilization by 15% • Implemented Lean Six Sigma, Kaizen, and automation initiatives, delivering ₹27L annual savings through productivity optimization • Pioneered flash manpower models across outbound operations, enabling agile peak and non-peak planning and delivering ₹45–50L annual cost savings • Strong experience in WMS and ERP systems, data analysis, FIFO/FEFO inventory control, S&OP alignment, and cross-functional stakeholder management Core Competencies: Warehouse Operations | Fulfillment Management | Inventory Planning | WMS/ERP | S&OP | Dispatch Planning | Logistics Coordination | Process Automation | Lean & Kaizen | Cost Optimization

Experience

13 yrs 2 mos

Total Experience

2 yrs 5 mos

Average Tenure

9 mos

Current Experience

Amenify

Operations Manager

Aug 2025 – Present · 9 mos · Gurugram, Haryana, India · On-site

Owned end-to-end e-commerce operations including order validation, shipping, returns, refunds
Managed high-volume US customer orders with strict control on order success rate, cancellations, refunds TAT, delivery SLAs
Led chargeback and dispute management, reducing revenue leakage through improved documentation, root cause analysis, and process controls
Worked closely with tech teams to improve OMS workflows, reduce manual interventions, and introduce automation across order processing and exception handling
Built and maintained SOPs for e-commerce operations, ensuring consistency, compliance, and scalability during peak volumes and sales events
Acted as escalation owner for high-impact customer and financial issues, ensuring timely resolution and minimal customer dissatisfaction
Drove fraud and risk controls across Amazon gift card usage, order validation, and payment flows to minimize abuse and operational losses
Oversee addition of new items to increase our range

E-CommerceService-Level Agreements (SLA)Order ProcessingStakeholder ManagementOperations Management

Zepto

Manager II - Operations

Dec 2024 – Aug 2025 · 8 mos · Bengaluru, Karnataka, India · On-site

Supervise and manage around 150k Sqft. warehouse process including approx 150k per day Inbound, approx 150k per day Outbound
Handling 25 lakh inventory with low or shrinkage/damage value, Return stock) with 500+ FTC employees and maintaining and publishing daily reports to the central team
Maintaining appropriate inventory & stock management practices and Put, Pick & transportation procedures
Oversee and manage logistics for transporting products to Dark stores to ensure efficient dispatch & delivery of products within cut off
Monitor inventory optimization through First in First out (FIFO), First Expiry First Out (FEFO) analysis at SKU level
Introduce automation system in the warehouse to increase productivity & cost control.

Warehouse OperationsInventory ManagementwmsDatya AnalysisAutomationKaizen+3

Flipkart

Lead Operations

Dec 2021 – Dec 2024 · 3 yrs · Kolkata, West Bengal, India · On-site

Department: Inward (Dec’23 – Dec’24)
Oversee inbound operations with a daily volume of 140k units and manages a 90+ lakh inventory across 3.2 lakh sqft
Collaborating with the Central SNOP Team to align FC capacity with demand forecast
Adjusting workforce and resource allocation based on demand forecasts and peak periods
FSN Analysis (Fast-moving, Slow-moving and Non-moving items)
Developing weekly/monthly dashboards to provide transparency
Successfully managing logistics and inventory for external brands under the WAAS (Warehouse as a Service) project, saving ₹16.45 lakhs annually by recycling gunny bags
Department: Order Fulfilment (Dec’21 - Dec’23)
Overseeing daily order fulfillment activities like order processing, picking & packing (150k items in BAU)
Order execution and manpower planning based on SNOP & IPP
Coordinating with the Central SNOP team to adjust capacity in order to prevent cut-off breach
Utilizing WMS software to optimize fulfillment center operations
Developing standard operating procedures (SOP) for inventory for order fulfillment to meet operational goals

Warehouse OperationsInventory ControlInventory ManagementSupply Chain OperationsSupply Chain ManagementWarehouse Management Systems+11

Uzify private limited

Operations Planning Manager

Jan 2019 – Dec 2021 · 2 yrs 11 mos · India · On-site

Marketing plan, forecasting, budgeting for the start up.
Interacting with the application development team to add new features to the Android/iOS app
New category addition under the umbrella of the beauty & wellness industry which would help easy recruitment of service providers and more revenue generation options

MultitaskingBusiness StrategySkilled Multi-taskerProblem SolvingDecision-MakingMicrosoft Office+10

Spencer's retail

Executive - Marketing

Dec 2016 – Dec 2018 · 2 yrs · Kolkata Area, India · On-site

Coordinating with Marketing vendors
Preparing Competition Benchmarking reports of Big Bazaar, More & Easyday
Customer Relationship Management - SPOC for all the online complaints of all the Spencer's stores in the East

MultitaskingSkilled Multi-taskerProblem SolvingDecision-MakingStakeholder ManagementMicrosoft Office+8

Kepro technologies

Marketing Executive

Feb 2013 – Dec 2016 · 3 yrs 10 mos · Kolkata, West Bengal, India · On-site

Develop and implement sales strategies to meet and exceed revenue targets.
Assist in planning and executing marketing campaigns, including exhibitions and promotional events.