Jul 2008 – Present · 17 yrs 11 mos · Bangalore

• Responsible for Transition and Transformation, End to End Service Delivery Management, Process Management and Client Management for leading Utilities Accounts

May 2004 – Jun 2008 · 4 yrs 1 mo · Greater Bengaluru Area

• Heading the IT Program Office function with overall responsibilities for Process Quality and Tools, Testing, Resource Management and IT training

Oct 2000 – May 2004 · 3 yrs 7 mos · Greater Bengaluru Area

• o Lead the process improvement initiative that improved the software productivity by 20% while improving the customer satisfaction index by 30% in 2 years
• o Implemented employee suggestions that reduced the through put time by 12% in 20 months
• o Established the process framework for all SDLC activities through the online Quality Management system
• o Designed a feedback system to incorporate practitioners suggestions for bettering the software quality processes
• o Co-chaired team in charge of 34 month effort leading to the successful CMM L5 recognition
• o Influenced the parent organization to adapt the process driven approach through CMMI framework for Quality improvement through demonstration of the local initiative ROI s via road shows and presentations
• o Managing the CMMI program spread across multiple geographies to enable a robust and seamless process development and deployment for geographically dispersed projects and teams

Nov 1999 – Oct 2000 · 11 mos · Greater Kolkata Area

• Planning and Deployment of the Global Risk Management framework for India Operations that led to an reduced Risk exposure for the firm and thus significant savings through financial Risk management

Jan 1998 – Jan 1999 · 1 yr · Greater Hyderabad Area

• Planning and Deployment of the Quality System framework for the Finance and Engineering Services business units

Jun 1996 – Jun 1998 · 2 yrs · Greater Bengaluru Area

• Quality System Management and ERP Implementation

Jan 1989 – Jan 1996 · 7 yrs