Hemanth Kumar

Operations Associate

Bengaluru, Karnataka, India12 yrs 1 mo experience
Highly Stable

Key Highlights

  • Proven expertise in customer service management and consultative selling.
  • Strong skills in contract negotiation and operations support.
  • Experienced in developing retention strategies and managing renewals.
Stackforce AI infers this person is a Customer Service and Operations Specialist with a focus on Sales and Retention strategies.

Contact

LinkedIn

Skills

Core Skills

Contract NegotiationOperations SupportCustomer Service ManagementSales

Other Skills

Statements of Work (SOW)Change OrdersStandard Operating Procedure (SOP)Consultative SellingBusiness Partner SupportRetention StrategiesRenewal RetentionSales ProspectingContract FarmingTrainingInternal AuditsQuality AuditingEscalations ManagementService-Level Agreements (SLA)Microsoft PowerPoint

Experience

12 yrs 1 mo
Total Experience
12 yrs 1 mo
Average Tenure
12 yrs 1 mo
Current Experience

Infosys bpm

2 roles

Customer Service Team Lead

May 2014 – Present · 12 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

Standard Operating Procedure (SOP)Consultative SellingCustomer Service ManagementSales

Senior Process Specialist

– Present

Statements of Work (SOW)Change OrdersContract NegotiationOperations Support

Education

Sri Venkateswara University

Bachelor's degree — Mathematics

Jun 2008 – Mar 2012

ZP Boys High School Srikalahasti

Bachelor of Science - BS — Mathematics and Computer Science

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