Ravi Kant B.

Account Executive

Bengaluru, Karnataka, India7 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

8+ years in customer-facing roles
Managed 70+ accounts with $2M+ pipeline
Expert in customer-centric selling strategies

Stackforce AI infers this person is a B2B SaaS Account Management expert with a strong focus on customer success and retention.

Contact

Skills

Core Skills

Customer SuccessSales ManagementSoftware As A Service (saas)Business DevelopmentSales DevelopmentCustomer EngagementCustomer ExperienceService DeliveryGuest ServiceService RecoveryFront Desk OperationsCustomer Satisfaction

Other Skills

Customer RetentionSales Contracts and NegotiationCustomer-Centric Discovery StrategiesCRM Data QualityCross-Functional CoordinationGTMGo-to-Market StrategyCold E-mail CampaignSales ProspectingOutbound SalesTime Management for Sales TeamsPricing Strategies and Sales ProposalsSales Deal StructuresStrategies for Difficult Conversations with CustomersObjection Handling Strategies

About

Senior Account management professional with 8+ years in customer-facing roles, including 3+ years in B2B SaaS, supporting onboarding, retention, and pipeline growth across 70+ accounts and $2M+ pipeline. Open to Customer Success and Account Management opportunities.

Experience

7 yrs 9 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 2 mos

Current Experience

Sustentus

Account Manager

Apr 2024 – Present · 2 yrs 2 mos · California, United States · Remote

Your own fully managed by our CSMs, with experts and dashboards tracking global SMB ARR , NRR, and CSAT so you can scale customer outcomes without scaling your team.

Software as a Service (SaaS)Business Development

Apoyar

Account Manager

Oct 2023 – Present · 2 yrs 8 mos

Managed 70+ accounts and supported a $2M+ sales pipeline
Collaborated in late-stage deal cycles supporting pricing and negotiation
Improved customer fit by 30% via better ICP qualification
Bridged sales, product, and delivery teams
Led 5 SDRs maintaining 95% satisfaction
Handled product troubleshooting and issue resolution
Built onboarding plans for retention and expansion

Customer RetentionCustomer SuccessSales ManagementSales Contracts and NegotiationCustomer-Centric Discovery Strategies

Spyne

Sales Development Representative

Feb 2023 – Sep 2023 · 7 mos · United States · Remote

• Managed and nurtured a pipeline of 200+ prospects, ensuring consistent engagement and relationship building • Conducted detailed discovery to improve customer readiness and solution fit • Partnered with marketing to improve engagement rates by 20% through better customer understanding • Improved customer handoff experience by enhancing CRM data quality, segmentation, and context Sharing

Sales DevelopmentCustomer EngagementCRM Data Quality

Awfis space solutions limited

Operations Executive

Nov 2021 – Oct 2022 · 11 mos

• Managed end-to-end customer experience at the center, achieving 94% CSAT • Acted as primary point of contact for clients, handling queries, issues, and service delivery • Increased ancillary revenue while maintaining strong customer satisfaction

Customer ExperienceService DeliveryCustomer Satisfaction

The indian hotels company limited (ihcl)

Operational Specialist

Jun 2018 – Oct 2021 · 3 yrs 4 mos

• Delivered exceptional guest service in a luxury hospitality environment, ensuring high standards aligned with IHCL brand values • Actively contributed to improving Net Promoter Score (NPS) through personalized guest interactions and service recovery • Coordinated with cross-functional teams (housekeeping, F&B, front office) to ensure seamless guest experience • Handled guest queries, escalations, and service requests with a focus on satisfaction and retention • Gained exposure to structured SOP-driven service models and luxury hospitality standards

Guest ServiceCross-Functional CoordinationService Recovery

Itc hotels (itc kakatiya)

Front Desk Receptionist

Jan 2018 – May 2018 · 4 mos

• Managed front desk operations in a luxury hospitality environment, ensuring seamless guest check-in/check-out experiences • Handled guest queries, reservations, and service requests with a strong focus on customer satisfaction • Coordinated with housekeeping and F&B teams to deliver consistent and high-quality guest experiences • Maintained brand standards aligned with ITC Hotels’ luxury service protocols

Front Desk OperationsCustomer Satisfaction