Nikhil Sharma

Operations Associate

Gurugram, Haryana, India7 yrs 9 mos experience

Key Highlights

7+ years of cross-sector operations experience.
Expertise in data-driven decision-making.
Proven track record in city-level strategy and growth.

Stackforce AI infers this person is a Mobility and Operations expert with a strong focus on strategic growth and efficiency.

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Skills

Core Skills

Operations ManagementStrategic PlanningProcess ImprovementProject Management

Other Skills

Brand DevelopmentNew LaunchesRisk ManagementData AnalysisRetailGlobal DeliveryNew Business DevelopmentProduct DevelopmentProblem SolvingMechanical EngineeringAutoCAD MechanicalProgrammable Logic Controller (PLC)SCADAProject DeliveryAnalytical Skills

About

Strategic and execution-focused operations professional with 7+ years of cross-sector experience in mobility, healthcare, retail, and financial services. Currently working as Associate Manager – Operations at Rapido, where I lead city-level strategy, new market launches, and operational growth initiatives across urban markets. I specialize in Operations Management, with a strong command over process building, implementation, and performance optimization. From designing scalable SOPs to implementing CRM tools and operational systems, I focus on creating sustainable, data-driven solutions that enhance service delivery and team efficiency. With expertise in Advanced Excel and Power BI, I drive insights from data to support better decision-making and operational visibility. My financial acumen supports budgeting, cost control, and profitability improvement across functions. Key Skills: 🏙️ City Launch & Field Execution | ⚙️ Operations Management 🔁 Process Design & Implementation | 🛠️ CRM & Tool Deployment 📊 Advanced Excel & Data Analytics | 💰 Financial Planning & Budgeting 🤝 Team Leadership | 📈 KPI Monitoring & Continuous Improvement I thrive in fast-paced environments and enjoy building efficient, tech-enabled operations from the ground up. Let’s connect to collaborate on transforming operations at scale.

Experience

7 yrs 9 mos

Total Experience

1 yr 4 mos

Average Tenure

11 mos

Current Experience

Rapido

Associate Manager

Jul 2025 – Present · 11 mos · On-site

Associate Manager – Operations | Rapido
Driving operational excellence and strategic growth across urban markets.
As an Associate Manager – Operations at Rapido, I lead end-to-end city management and expansion initiatives, ensuring seamless new city launches and sustainable growth. My role centers on delivering operational excellence through data-driven decision-making, optimizing rider-partner efficiency, and enhancing customer satisfaction.
Key Responsibilities:
Spearheading new city launches with cross-functional coordination and on-ground execution.
Managing city-level operations to drive performance metrics and service reliability.
Implementing risk mitigation strategies to ensure compliance, safety, and operational continuity.
Enhancing brand visibility through local partnerships, community engagement, and on-ground activations.
Leveraging analytics to identify growth opportunities and improve operational KPIs.
Leading and mentoring field teams to maintain high standards of execution and accountability.