P

Prashant K.

Associate Consultant

Bengaluru, Karnataka, India8 yrs 9 mos experience
Highly StableAI Enabled

Key Highlights

  • Proven expertise in IT Service Management and Customer Experience.
  • Strong background in Enterprise Solution Design and Operational Excellence.
  • Skilled in leading cross-functional teams and driving customer satisfaction.
Stackforce AI infers this person is a SaaS and IT Operations leader with a strong focus on customer experience.

Contact

LinkedIn

Skills

Core Skills

It Service ManagementCustomer Experience

Other Skills

Enterprise Solution DesignService-Level Agreements (SLA)Problem SolvingData AnalyticsSystem AdministrationOperational ExcellenceGlobal Service DeliveryITIL Process OptimizationAutomation & AI ImplementationSaaS OperationsTeam Leadership & DevelopmentCustomer Escalation ManagementCross-Functional Team BuildingManaged ServicesIT Operations

About

Strategic and customer-obsessed technology leader.

Experience

8 yrs 9 mos
Total Experience
2 yrs 11 mos
Average Tenure
--
Current Experience

Pythian

Principal Consultant

Nov 2011 – Oct 2015 · 3 yrs 11 mos · India · On-site

Enterprise Solution DesignIT Service Management

Microsoft corporation

Premiere Support Engineer

May 2008 – Nov 2011 · 3 yrs 6 mos · India · On-site

Customer ExperienceService-Level Agreements (SLA)

Zensar technologies

Oracle Database Administrator

Jan 2007 – May 2008 · 1 yr 4 mos · Pune Area, India · On-site

Customer ExperienceProblem Solving

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