May 2025 – Jul 2025 · 2 mos

Feb 2022 – Jun 2025 · 3 yrs 4 mos · Bengaluru, Karnataka, India

• >> Spearheaded the design and implementation of a scalable analytics pipeline supporting the Creator and Velocity product suites.
• >> Drove Agile program execution using Scrum methodology—managing sprint planning, backlog grooming, and risk mitigation—to ensure timely, high-quality, and stakeholder-aligned delivery.
• >> Collaborated cross-functionally with Product, Engineering, and Design teams in Agile sprints to deliver robust data and analytics solutions aligned with strategic business priorities.
• >> Implemented a comprehensive data governance framework ensuring 100% compliance with security protocols, access control policies, and redundancy standards, significantly improving data accuracy and operational resilience.
• >> Elevated data quality by establishing robust validation rules, automating data checks, and standardizing data processes, fostering a strong data-driven culture across the organization.
• >> Developed and maintained insightful analytics dashboards and reports using Metabase, Google Sheets, and SQL, enabling real-time monitoring of KPIs and data-driven leadership decision-making.

Sep 2020 – Feb 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India

• >> Category Manager for F&V, responsible for generating 48% of overall revenue.
• >> Manage the overall operations related to the maker stores which includes Catalog, promotions & Last-mile deliveries.
• >> Account management for 250+ makers. Maintain track record of their performance & other metrics.
• >> Providing End -2- end Support for all makers across cities & solving daily operations issues.
• >> Plan & Organize delivery model during campaigns, ensure minimum loss in delivery timeline & provide quality support.
• >> Perform RCA on maker issues, and performance parameters & share corrective action plan & implementation plan with Managers.
• >> Be the bridge between Maker, Logistics & Tech team. Responsible to be front runner & solve issues from Maker Ops.

Jul 2019 – Sep 2020 · 1 yr 2 mos

• >> Scale Uber's footprint in Bangalore to ensure ease of access for all partners and maintain the same service standards across locations.
• >> Dive deep into the numbers and make data-driven process improvements. Manage teams of highly motivated community operations specialists working on managing various processes
.
• >> Be the bridge between the Uber Ops and Business Teams and the multiple functional teams working across the different sectors.
• >> Work with our engineering and process teams to improve internal tools and user experience
.
• >>Effective people manager responsible to lead a team of Operations Executives, TLs, and Business Development Executive. Capable of hiring and developing the best.

Aug 2018 – Jun 2019 · 10 mos

• >> Design & Develop Operations Module, analyze and redevelop day-to-day operations.
• >> Managing & Execution of New KIOSK based system.
• >> Oversees the Brand & safety for the City. Visualizing and optimizing the Core Competence of
• Driver/partner support.

Dec 2016 – Jul 2018 · 1 yr 7 mos

• >> Manage Internal Operations through In-bound walk-in type.
• >> Developed SOPs for entire PAN India Movement.
• >> Oversaw development and launch of additional Business Expansion areas.