Mahesh L

Associate Partner

Bengaluru, Karnataka, India11 yrs experience
Highly Stable

Key Highlights

  • Proficient in Workforce Management and Operational Efficiency.
  • Strong analytical skills with extensive experience in reporting.
  • Effective communicator with a background in customer support.
Stackforce AI infers this person is a Customer Support and Workforce Management professional with a focus on operational efficiency.

Contact

LinkedIn

Skills

Core Skills

Workforce ManagementCommunicationIncident Management

Other Skills

Microsoft OfficeAnalytical SkillsRosteringWork AllocatingPerformance ReviewTeam meetingResolving IssuesNon-clinicalCall MonitoringTime ManagementReal-time MonitoringKannadaReporting & AnalysisEODInvestment Portfolios

Experience

11 yrs
Total Experience
2 yrs 2 mos
Average Tenure
--
Current Experience

Concentrix

2 roles

Group Lead

– Present

Workforce ManagementMicrosoft OfficeAnalytical SkillsCommunication

Assistant Manager

– Present

  • Currently handling Workforce as Service (WaaS) for client Intuit. Inhouse managing, Rostering, Work Allocating, Performance Review, Team meeting, Incident management.
RosteringWork AllocatingPerformance ReviewTeam meetingIncident managementWorkforce Management+1

Apple

Senior Customer Support Executive

Oct 2011 – May 2016 · 4 yrs 7 mos

  • Worked as an Email Support Executive for our client Apple Inc. Specific Email Support for iTunes Store.

Hirepro

Executive Consultant

May 2010 – Aug 2011 · 1 yr 3 mos

  • Taking care of Recruitment tool Hirecraft. Taking care of MIS.

Mind select

Data Entry Clerk

Jan 2009 – Apr 2010 · 1 yr 3 mos

  • Taking care of Entire Database Management. Non-Voice Process Back-office processing.

Sm enterprises

Customer Support Executive

Jan 2008 – Dec 2008 · 11 mos

  • Back-office processing. Part of Collections department.

Invensis

Process Executive

Dec 2004 – Dec 2007 · 3 yrs

  • Online billing process. Online chatting with auditors in U.S. regarding queries.

Education

PvP

Three-Year Diploma

Sree Bharati Vidya Peetham

S.S.L.C

Tamil Nadu Open University (TNOU)

Bachelor of Commerce

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