Chintan Desai

Operations Associate

Ahmedabad, Gujarat, India7 yrs 7 mos experience

Key Highlights

Proven track record in managing high-volume operations
Expertise in team leadership and operational efficiency
Strong analytical skills driving data-informed decisions

Stackforce AI infers this person is a logistics and operations management expert with a focus on last-mile delivery solutions.

Contact

Skills

Core Skills

Operations ManagementTeam ManagementOperational ExcellenceTeam CollaborationRetail ManagementData Analysis

Other Skills

Team LeadershipLast MileCost EffectiveStore ManagementPeople ManagementHiringRecruitingTeam BuildingManufacturing ProductivityTeam ProductivityMicrosoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPointData Entry

Experience

7 yrs 7 mos

Total Experience

1 yr 10 mos

Average Tenure

1 mo

Current Experience

Pronto

Hub Manager ( City Operations )

May 2026 – Present · 1 mo · Ahmedabad · On-site

Managing daily hub operations and ensuring smooth execution of on-demand home services.
Leading and supervising hub supervisors, riders, and ground operations teams.
Monitoring service quality, customer satisfaction, and operational efficiency.
Handling roster planning, manpower allocation, and attendance management.
Tracking KPIs such as order fulfillment, cancellations, delays, and productivity.
Coordinating with cross-functional teams to resolve operational and customer issues.
Ensuring timely escalation handling and RCA (Root Cause Analysis) for service failures.
Managing vendor, rider, and workforce discipline to maintain operational standards.
Improving turnaround time and optimizing hub performance through process improvements.
Maintaining daily operational reports and ensuring compliance with company SOPs.
Training and mentoring team members to improve service quality and productivity.
Handling customer escalations and ensuring quick resolution for better user experience.

Data AnalysisTeam LeadershipOperations ManagementTeam Management

Instamart

Fleet coach

Oct 2025 – May 2026 · 7 mos · Ahmedabad, Gujarat, India · On-site

As a Fleet Coach, I play a pivotal role in driving operational excellence and ensuring seamless coordination across multiple rider hubs. My responsibilities include overseeing rider recruitment, training, and performance management to maintain high service quality standards. I implement strategic initiatives to optimize delivery operations, foster team collaboration, and ensure efficient resource allocation. By analyzing data and metrics, I identify opportunities for improvement, address challenges, and enhance operational efficiency. Additionally, I work to create a positive and motivating environment for riders, promoting engagement and long-term retention. My role also involves building strong relationships with stakeholders, maintaining compliance with company policies, and driving innovation to adapt to the dynamic needs of the business while achieving key performance targets.

Operational ExcellenceTeam Collaboration

Zepto

Rider Shift Incharge

Sep 2024 – Aug 2025 · 11 mos · Ahmedabad, Gujarat, India · On-site

~ I was managing 3 Zepto stores with a each store opd was 3000+ orders per day (OPD)
~ along with 300–400 riders, in the role of Senior RSI.
~ I consistently maintained optimal idle time metrics, ensuring high operational efficiency.
~ I was also involved in driving cost-effective operations.
~ Under my leadership, there was zero strike history.
~ On rare occasions where strikes occurred due to genuine concerns, I ensured they were resolved within one hour.

Last MileCost EffectiveOperations ManagementTeam Management