Oct 2023 – Jun 2024 · 8 mos · South Delhi, Delhi, India

• Store Manager, I led comprehensive store operations, ensuring the seamless execution of daily activities and achieving key performance metrics. My responsibilities included:
• Maintaining store metrics to drive performance and efficiency.
• Planning and managing employee rosters to meet operational demands.
• Overseeing day-to-day activities to ensure smooth and effective store operations.
• Conducting root cause analyses (RCA) to identify and resolve operational issues.
• Maintaining detailed operational data for continuous improvement.
• Launching new stores with strategic planning and execution.
• Training employees on new processes and procedures to ensure high standards of service and productivity.

Aug 2021 – Oct 2023 · 2 yrs 2 mos · Delhi, India

• As a Senior Store Manager, I led comprehensive store operations, ensuring the seamless execution of daily activities and achieving key performance metrics. My responsibilities included:
• Maintaining stores metrics to drive performance and efficiency.
• Planning and managing employee rosters to meet operational demands.
• Overseeing day-to-day activities to ensure smooth and effective store operations.
• Conducting root cause analyses (RCA) to identify and resolve operational issues.
• Maintaining detailed operational data for continuous improvement.
• Launching new stores with strategic planning and execution.
• Training employees on new processes and procedures to ensure high standards of service and productivity.
• This role required a blend of strategic planning, operational oversight, and team leadership, honed through my experiences at renowned companies like, DTDC, Grofers, Swiggy Instamart.

Oct 2019 – Jul 2021 · 1 yr 9 mos · Delhi ncr · On-site

• As a key member of Technation Multiple Solution, I managed comprehensive operations, focusing on client relations, cost management, and manpower supervision. My responsibilities included:
• Handling client interactions to ensure satisfaction and address concerns effectively.
• Managing project costs to maintain budget efficiency and profitability.
• Overseeing a team of GPS technicians, ensuring optimal manpower utilization.
• Coordinating GPS installations, ensuring timely completion as per TAT (Turnaround Time) requirements.
• This role required strong organizational, communication, and leadership skills, which I applied to achieve operational excellence and client satisfaction.

Jun 2017 – Oct 2019 · 2 yrs 4 mos · Delhi ncr

May 2014 – Jun 2017 · 3 yrs 1 mo · Delhi NCR · On-site