Afzal Ansari

CEO

Hyderabad, Telangana, India22 yrs 3 mos experience

Highly Stable

Key Highlights

Rich experience in BPO and Financial industry.
Expertise in Mortgage and Investment Banking.
Proven track record in managing large operations teams.

Stackforce AI infers this person is a seasoned leader in BPO and Financial Services with a focus on Operations Management.

Contact

Skills

Core Skills

Operations ManagementTeam Management

Other Skills

Performance ManagementCompliance ManagementKPI ManagementLEAN ProjectsNeeds AssessmentsPerformance AppraisalsCost-Benefit AnalysisProductivity ManagementQuality ManagementTeam EngagementTrainingChange ManagementBusiness AnalysisRequirements AnalysisStrategy

About

1- Rich experience in the BPO/Financial industry with a vast knowledge of CRM, Mortgage and Investment Banking with a rich expirience in Fixed Income and Equities Operations and private equity fund accounting. 2 - A good knowledge of Business Analysis. Worked and received training in many processes of the entire Mortgage & Investment Banking Trade Life Cycle. 3- Experience of working in more than 10 business processes and started off 8 processes out of these as pilot. 4- Good knowledge of transitions. 5- Besides Domain Expertise, have managed & lead the People & Performance in Operations successfully. 6- Develop Digitised operations My Goal is to go high in the field of Investment Banking, Six Sigma Research and keep developing Innovative Strategical Solutions & produce talented teams. Specialties Six Sigma deployment, Business Process Re-engineering, Strategic Innovative Solutions of change management to the organization, Change Acceleration Process (CAP). Business Analysis, Operations Management in Mortgage & Investment Banking Give me six hours to chop down a tree and I will spend the first four sharpening the axe." Specialties: Transition, Planning, people management, process management, and training, Platform conversion

Experience

22 yrs 3 mos

Total Experience

5 yrs

Average Tenure

2 yrs 11 mos

Current Experience

Cognizant technology solutions

General Manager Operations

Jul 2023 – Present · 2 yrs 10 mos · India

State street syntel pvt ltd

Senior Manager Operations

Apr 2007 – Jun 2023 · 16 yrs 2 mos · Pune

o Managing team in performance & Compliance for US and Canadian clients
Managed Operations team of 100 team members for North American and Canadian clients for reconciliations
o Meet daily KPIs and SLAs and Improve CSAT and ESAT scores
o Implement Improvement/LEAN projects
o Prepare monthly incentive plan to reward staff and assessing with different parameter like Productivity, Quality, Leaves, Product Knowledge test, etc.
o Maintain operations like conducting needs assessments, performance appraisals, cost-benefit analysis, productivity and quality.
o Identifying ramping up opportunities based on capacity planning and project needs.
o Achieve operational excellence conducting orientation & training, work assignment, grooming employees, communicating performance needs, planning, monitoring and implementing policies and procedures.
o Rolling out communication calendar which consist of Daily Huddle, weekly Meetings, Monthly performance feedback and SKIP level meetings.
o Control attrition by engaging team members by promoting team work, inspiring, helping and rewarding them regularly.
o Conduct appraisals for the team and help them to understand their career needs and aspirations.