Apr 2025 – Present · 1 yr 2 mos

• Led and managed dock operations at a high-volume e-commerce logistics hub, overseeing timely and accurate inbound and outbound movements for key clients like Flipkart, Meesho.
• Supervised daily loading/unloading activities for first-mile and mid-mile shipments, ensuring strict adherence to cut-off timelines, vehicle schedules, and client SLAs.
• Coordinated with transport and warehouse teams to ensure efficient dock utilization, avoiding congestion, delays, and vehicle TAT breaches.
• Monitored and improved key dock metrics such as vehicle turnaround time (TAT), load fill rate, dock productivity, misroutes, and dispatch accuracy.
• Managed a workforce of 70–100 associates and shift supervisors, including loaders, dock coordinators, and transport handlers, across multiple shifts.
• Ensured 100% compliance with SOPs for scanning, bagging, shipment staging, manifest validation, and loading to prevent shipment loss or misrouting.
• Oversaw the preparation and reconciliation of LRs, gate passes, and transport manifests, maintaining high standards of documentation and shipment integrity.
• Implemented dock safety protocols by conducting regular toolbox talks, PPE audits, and EHS trainings, ensuring zero-incident operations.
• Acted as the primary escalation point for real-time operational issues such as vehicle delays, load plan mismatches, capacity overflow, and shipment damage.
• Collaborated closely with client hubs and line-haul teams to ensure on-time dispatch and arrival of line-haul vehicles across regional sort centers.
• Played a key role in seasonal scale-ups and sale events, ensuring additional dock capacity, manpower, and infrastructure readiness to manage peak loads.
• Led initiatives to standardize dock workflows and reduce bottlenecks, resulting in measurable improvements in throughput and SLA adherence.

Nov 2024 – Apr 2025 · 5 mos · On-site

• Senior Executive
• Order Picking: Efficiently picked and packed customer orders
• using handheld scanners, ensuring 100% accuracy in product
• selection and minimizing order discrepancies.
• Inventory Management: Assisted in maintaining inventory
• accuracy by conducting regular stock checks, restocking shelves,
• and ensuring products were labeled and stored correctly.
• Sorting & Organizing: Sorted items based on delivery routes and
• destinations, ensuring timely and accurate order fulfillment.
• Worked with team members to expedite orders during peak
• periods.
• Dispatching & Shipping: Prepared products for dispatch,
• including packing items securely, printing shipping labels, and
• coordinating with delivery drivers to ensure on-time deliveries.
• Quality Control: Inspected products for damage and ensured that
• all orders met quality standards before dispatch, reducing returns
• by 15%.
• Warehouse Safety: Followed safety guidelines and protocols to
• maintain a clean, organized, and safe working environment,
• leading to zero safety incidents during tenure.
• Team Collaboration: Worked closely with warehouse team
• members to meet daily picking and dispatch targets in a fastpaced environment, achieving a 98% on-time delivery rate.

Mar 2024 – Mar 2025 · 1 yr

Mar 2024 – Jul 2024 · 4 mos

• Executive - Operations
• Key Responsibilities:
• Managed and executed the sorting of leftover items post-primary sorting, ensuring all items were accounted for and correctly categorized.
• Developed and implemented criteria for the efficient classification and organization of leftover goods based on destination, urgency, and type.
• Utilized inventory management systems to track and update the status of leftover items, integrating them seamlessly into the main logistical operations.
• Coordinated with cross-functional teams to ensure clear communication and efficient handling of leftover items.
• Analyzed sorting processes regularly to identify and resolve issues leading to leftover items, contributing to process improvement initiative
• Key Achievements:
• Reduced the incidence of leftover items by [percentage] through process optimization and staff training initiatives.
• Enhanced the accuracy of inventory records by implementing robust tracking and documentation procedures for leftover items.
• Successfully integrated advanced automated sorting systems, improving the efficiency of the leftover sorting process by [percentage].
• Received commendations from senior management for improving the overall efficiency and accuracy of the logistics
• Skills ls Utilized:
• Inventory Management
• Process Optimization
• Team Coordination
• Automated Sorting Systems
• Documentation and Reporting

Jun 2022 – Jun 2024 · 2 yrs

• Managing and responsible for daily PPC automation sorter process.
• People mangement grooming for team  members to scale up.
• Resolving reconciliation pendency at floor -  zero loss policy.
• Manage PPC Breaches and keep it to it minimal or zero.
• To ensure that all shipments have been connected to the HUB accordingly cut-off...

Jun 2022 – Feb 2024 · 1 yr 8 mos

• Operation - Executive
• "Strategic leader overseeing the automated sorter machine operations. Proficient in optimizing workflows, implementing process improvements, and ensuring peak efficiency. Track record of successfully managing teams, maintaining equipment, and achieving production targets. Adept at analyzing data for continuous improvement and ensuring a seamless, high-performance operation."
• Managing and responsible for daily PPC automation sorter process.
• People mangement grooming for team members to scale up.
• Resolving reconciliation pendency at floor - zero loss policy.
• Manage PPC Breaches and keep it to it minimal or zero.
• To ensure that all shipments have been connected to the HUB accordingly cut-off.
• Achivement :-
• Customer Experience Coach (CEC) Trainer
• ECOM EXPRESS – July 2023 – Feb 2024
• Conduct comprehensive training sessions on Teams and in classrooms, equipping employees with essential skills to enhance customer service operations.
• Lead huddles and daily briefings to ensure consistent team alignment and focus on key performance indicators.
• Design and implement engagement activities, improving employee involvement and productivity by visiting Delivery Centers (DCs).
• Collaborate with cross-functional teams to address operational challenges, ensuring timely and effective problem resolution.
• Provide ongoing coaching and feedback to foster professional development and improve overall customer experience at delivery centers

Sep 2020 – Aug 2021 · 11 mos · Surat, Gujarat, India · On-site

• Experience up to 1 yrs. in the field of Logistics, Warehousing and distribution. At present working with FLIPKART.COM (INSTAKART SERVICES PVT LTD) as a Linehaul Executive. Having good skill of material management and Error free inbound & Outbound
• Warehouse Management, Material Management, Inward & Outward & Labormanagement Maintaining daily stock of the material in the warehouse. Proper and accurate moving of the material and keeping records in the daily MIS report. For inward off loading the truck and receive the material in ERP and revert the pre alert mail for the same. Arranging vehicle and labor for the loading and dispatching. Handling manpower of 60 labor at the time. Planning proper vehicle movement material. Responsible for each and every material been inwarded and dispatched in the warehouse. Preparation of MIS reports for inbound and outbond Ensure proper Docket no. in systems for the material receipt. Training to new comers. Manpower allocation to the required jobs in the warehouse.

Sep 2020 – Aug 2021 · 11 mos

• Linehaul Executive
• Responsible for the safe and timely dispatch and arrival of transportation equipment in accordance with defined company Linehaul plan and processing.
• Entered dispatch events into online (TMS) system to ensure timely delivery and pick up of trailers.
• Follows and communicates safety iniatives to ensure safety awareness
• Verifies the location of equipment and the unload/load status of trailers assigned to the Denver Hub by completion of Yard Checks and inventories.
• Investigated and reported schedule delays, accidents and equipment failures and coordinates a contingency plan to insure on time service.
• Manage Linehaul Schedules and plans to maximize capacity and minimize cost by eliminating partial trailer load dispatches
• Communicates plans and schedules with Hub Operations to effectively manage and anlayze mainline and satellite timely dispatches.
• Serves as Safety Advocate for our Linehaul Operation