Mar 2020 – Sep 2021 · 1 yr 6 mos · Nagpur, Maharashtra, India

• Experienced in optimizing the order-to-delivery ratio and leading core city launch initiatives. Skilled in vendor management, B2B and B2C client onboarding, and managing a team of four associate operations managers. Adept at quality assurance through customer call monitoring, application testing, and coordinating with IT for bug resolution.
• Proficient in overseeing live undelivered orders, managing cancellations, and training new delivery personnel on app usage, communication skills, and safety protocols. Expertise in forecasting courier supply for peak periods such as festivals and weekends, developing incentive programs, and managing city expenditures.
• Demonstrated ability to build strong vendor relationships to ensure timely manpower availability and spearhead city expansions, ensuring efficient operations and growth.

May 2018 – Mar 2020 · 1 yr 10 mos · Nagpur, Maharashtra, India

• Proficient in managing courier supply and overseeing operations for multiple cities, including Indore, Bhopal, Aurangabad, Nashik, and Nagpur. Played a key role in launching Uber Moto in Nagpur and handling LiveOps across these cities.
• Expert in monitoring live undelivered orders, addressing courier and eater fraud, managing collusion issues, and ensuring high service quality. Skilled in forecasting courier supply for peak times such as festivals and weekends, developing targeted incentive programs, and managing city expenditures related to courier incentives and operations.
• Demonstrated ability to build strong relationships with vendors to ensure timely manpower availability and spearheading city expansions. Experienced in creating communication strategies, training modules, and onboarding processes for hub cities. Adept at conducting training sessions for courier partners to ensure optimal performance and service delivery.

Jun 2017 – May 2018 · 11 mos · Nagpur Area, India

• Restaurant Operations Management | Fleet Management | Inventory Control | Customer Service Excellence**
• Oversee daily restaurant operations to ensure smooth functionality and optimal performance.
• Manage fleet logistics to guarantee timely and efficient deliveries, with a focus on meeting the 30-minute delivery commitment.
• Prepare and manage duty rosters, ensuring adequate staffing and operational efficiency.
• Handle stock and inventory, implementing effective controls to manage expenses and reduce waste.
• Lead outdoor promotions and branding initiatives to boost product awareness and drive sales.
• Provide exceptional customer service, addressing concerns and enhancing satisfaction.
• Conduct daily meetings to motivate staff, review sales performance, and discuss targets.
• Coordinate cross-departmental activities to streamline operations and improve overall efficiency.
• Maintain and improve Net Promoter Score (NPS) to measure and enhance customer loyalty.

May 2016 – Sep 2016 · 4 mos · Austin, Texas Area

• International Experience in Hospitality | Food & Beverage | Front Office | Housekeeping | Banquets**
• Participated in a student exchange program in the United States, gaining diverse international experience.
• Worked in Food & Beverage service, ensuring seamless service delivery and customer satisfaction.
• Performed various Front Office duties, including reception tasks, to enhance guest experiences.
• Maintained high standards in housekeeping, ensuring quality in guest rooms and amenities.
• Managed event and function operations in banquets, overseeing all aspects to ensure successful execution.
• Gained hands-on experience in a commissary kitchen, contributing to efficient food preparation and operations.

Oct 2015 – Feb 2016 · 4 mos · Nagpur, Maharashtra, India

• Team Leadership | Food Standards Management | Client Acquisition | Cost Efficiency**
• Lead and manage both kitchen and service staff to ensure high performance and collaboration.
• Oversee procurement processes and uphold rigorous food standards to guarantee quality.
• Organize and execute promotional events to attract and engage new clientele.
• Collect and analyze client feedback to drive continuous improvements and enhance service quality.
• Monitor and control costs to optimize profit margins and financial performance.

Apr 2014 – Aug 2014 · 4 mos · Mumbai Area, India

• Hospitality Experience | Food & Beverage Service | Front Office | Housekeeping | Banquet Coordination | Bakery Expertise**
• Provided seamless service in Food & Beverage, ensuring a smooth and efficient service sequence.
• Performed diverse Front Office tasks at the reception, enhancing guest experiences and operational efficiency.
• Maintained high standards in housekeeping, including room quality, chemical usage, and guest amenities.
• Managed and executed event and function operations in banquets, ensuring successful and memorable experiences.
• Worked as a Bakery Chef, contributing to high-quality baked goods and culinary excellence.