Nov 2021 – Present · 4 yrs 7 mos

• Worked with UK clients & teams · Delivered 50+ Legacy Freedom to iHCM Systems Implementation. · Time & Attendance Integration. · HRI Integration. · Connectivity Middleware files Implementation. Implemented the above integration projects for SBA, Mid-Market & Enterprise companies using agile methodologies. People Management · Collaborated with cross-functional teams of 10-30 people including CSL, Due Diligence, external payroll team, client engagement teams, Account management teams & Script Developing Teams ensuring project deliverables are met without impacting the contracted Go-live month. · Achieved 0 delays in all the projects over 3 years with proper preparation to set right expectations with the client teams prior to project commencement. · Delivered dynamic consultations around a variety of HR and workforce management topics by coaching, mentoring internal and external teams Project Management · Lead client calls, being first point of contact for any escalations ensuring issues for Tier 3,4 &5 complexity clients are managed timely and streamline them to the right pipeline, for other teams to avoid delays and stalling at any point of the project. · Evaluated project health indicators such as scope creep, leading to proactive risk mitigation strategies; advised on corrective actions that resulted in no delays in project and cost overruns. · Overlooked multiple new hires activity during onboarding. Process Improvement · Conducted internal trainings for client interactions, streamlining processes and client related documents for the above Tier clients and other consultants internally. · Initiated giving inputs to create automation to the technical team which reduced 20+ man hours and tested before rolling it out to the wider team. · Facilitation of redirecting errors back to the relevant teams, Due Diligence and for multiple GDMS & SDH, LID connector Teams to ensure unification of processes across products.

Jul 2020 – Nov 2021 · 1 yr 4 mos · Hyderabad, Telangana, India · On-site

• Working on Customer escalations, reducing repeat contact rate, providing multiple resolution’s, creating policy awareness.

May 2019 – Jul 2020 · 1 yr 2 mos · Hyderabad, Telangana, India

• Had a Major Road accident under Bedrest as suggested by Doctors

Mar 2018 – Apr 2019 · 1 yr 1 mo · Hyderabad, Telangana, India · On-site

• Worked as Operations Specialist in Manual Fraud Investigations Team

Mar 2018 – Apr 2019 · 1 yr 1 mo

• · Worked in MFI Team (Manual Fraud Investigation) to check and ban the specific accounts of the Fraudulent customers/drivers by analyzing their fraud pattern. · Worked on more than 200 accounts a day following the checklist and find the right risks and making changes accordingly to the account. · Actively Co-Ordinated in Organizing office events, planning creating polls for teams and discuss the Approach with leaders accordingly.

Aug 2015 – Dec 2017 · 2 yrs 4 mos

• Pilot batch for Customer service North America FCR, RCR. SME for multiple batches.

Aug 2015 – Dec 2017 · 2 yrs 4 mos

• · As the pilot batch for RCR (Repeat Contact Rate) assisted in reducing the number of tickets raised for the same issue by giving the customers all the options available and making them aware of the policies and guide them through the webpage for them to avoid these issues for their future orders/business. · Promoted as an SME in a month for multiple cross skills, like UK, Australia, India & Large Items, moving according to the business requirements to achieve the peaks. · Active volunteer to participate and take part in cultural events organized and planning team lunches, Fun Activities etc.