May 2020 – Jun 2024 · 4 yrs 1 mo · Gurugram, Haryana, India

• Talking care of Midmile Operations of North india. Handling line haul, Sort centres, Automatic sort centres, of Falcon with large facilities, shipments Connection to pan india, Fleet Management, Supply chain, Hub Operations, Sorting station, Milk Runs. Taking care of Sorter facility. Also taking care of hiring and Training of employees.

Jun 2016 – Jun 2020 · 4 yrs · Delhi ncr

• worked there as Senior operations Manager taking care of operations of North Region. handling e-commerce operations first mile to last mile operations, vendor management, Vendor onboarding, Hub operations, Midmile operations, Line haul connections, Opening new hubs and last mile branches for delivery for North india. warehousing and distribution, Meeting with ecommerce clients to understand their requirements to meet company Goals. Make sure all ecommerce shipments and B2B shipments dispatch on time and timely delivery. onboarding vendors for vehicles procurement and driver hiring. closely worked with vendors for their SLA, TATS and timely billing

May 2014 – Jun 2016 · 2 yrs 1 mo · New Delhi Area, India

• Responsibilities:
• Handled Midmile operations, Sort centres, Line haul connection to pan India. Hiring of man power for FC and sort centres. Make sure all shipments sorting, bagging and connection on time to pan India. onboarding new vendors for vehicles procurement for all sites for delhi and ncr for timely connection of line haul and Milk runs on time to north india .
• To take care of FC dispatching, order processing, transportation and documentation
• To handle the line haul activities such as connection,co-loader movement, tracking and load receipt.
• To make sure the timely sorting, connection and delivery of premium shipments.
• To handle the team of associates and train,educate and mentor them about the procedure.
• To utilize the vehicles as per requirement and the availability and Route planning.

Sep 2011 – Dec 2014 · 3 yrs 3 mos · New Delhi Area, India

Sep 2011 – Dec 2014 · 3 yrs 3 mos · New Delhi Area, India

• My responsibilities are to handle all the grievances regarding the shipments which are booked and suppose to be deliver in delhi and north india.
• I am taking care of all the issues related to claim settlements,compensation of lost,missing and damage shipments.
• I am handling two customer service centers inbound and outbound related to grievances of consignments for delhi and north india.
• My profile is to recruit the people for customer service center according to the requirement
• I have to give proper training to the executives to deal with the customer in a very courteous way and make them understand the type of grievance and how to resolve it, how to deal with customer, how to reply the customers, how to revert on the mails to customers, how to handle different grievances in one time,how to convince the customers, what are the ways to handle different grievances.how to talk with customers over phones, how to welcome or greet the customers.
• my profile is to brought down the complaints.
• my profile is to study all complaints and make daily reports of it and also prepare MIS report to manage complaints and bring quality.
• my profile is to take care of all the delivery proofs such as drs & pod and handover to the customer according to the requirement.
• my profile is to take utmost care of our E-Commerce clients and make sure the deliveries for them within the schedule time to serve them better and to retain them.
• my profile is to make sure the prompt or swift deliveries to retain the E-Commerce clients and their customer.
• I have to make sure the consecutive quality of customer service to serve the customers in a better way and to retain the customers.
• My profile is to issue or make the lost,missing and damage letters according to the terms,condition and requirements..
• I have to make sure to find the solution of the grievances as soon as possible.
• I have to make sure that even single call & single mail may not slip to bring the 100% quality in customer service.