ARUN K

Operations Associate

Bengaluru, Karnataka, India3 yrs 4 mos experience

Key Highlights

Achieved 100% endpoint compliance with security policies.
Reduced recurring L1 support tickets significantly.
Conducted effective IT onboarding sessions for new hires.

Stackforce AI infers this person is a Technical Support Specialist with expertise in Device Management and Endpoint Security in the SaaS industry.

Contact

Skills

Core Skills

Technical SupportDevice ManagementEndpoint SecurityAccess Management

Other Skills

Microsoft OfficeWindowsGoogle WorkspaceM365Data Loss PreventionCortexBitLockerJumpCloudmacOSDLPFreshserviceJamfActive DirectoryNetskopeKandji

About

Install and configure Windows and Linux desktop and peripherals and test network connections. Handle daily technical support activities on desktops & laptops, networking and server log monitoring. Basic troubleshooting in printer and scanner.

Experience

3 yrs 4 mos

Total Experience

1 yr 1 mo

Average Tenure

Current Experience

Gameskraft private limited

System Administrator

Aug 2024 – Aug 2025 · 1 yr · Bangalore Urban · On-site

 Spearheaded the onboarding of all Windows and macOS devices to JumpCloud, achieving 100% endpoint compliance with corporate security policies.
 Implemented and enforced granular Data Loss Prevention (DLP) policies using Cortex XDR and managed BitLocker encryption to secure all company endpoints.
 Administered user identity and access for key enterprise SaaS platforms (Google Workspace, M365, etc.) and managed the IT support lifecycle via Freshservice, consistently exceeding SLA targets.
 Authored and maintained a comprehensive library of SOPs and user self-help guides, leading to a significant reduction in recurring L1 support tickets.
 Led bi-weekly IT onboarding sessions for new hires, optimizing device setup and improving user readiness from day one.

Microsoft OfficeWindowsGoogle WorkspaceM365Data Loss PreventionCortex+3

(meesho) fashnear technology private limited

System Administrator

Aug 2023 – Aug 2024 · 1 yr · Bengaluru · Hybrid

 Device Management: Hands-on experience with MDM solutions including JumpCloud (Windows/macOS), Jamf, Kandji (macOS), BMC (Windows), and Active Directory. Proficient in Mobile Device Management for secure provisioning and compliance.
 Endpoint Security: Skilled in Group Policy Management, BitLocker drive encryption, and Cortex XDR DLP tools. Experience with Netskope for endpoint protection on both Windows and macOS.
 Access Management: Experienced in provisioning and managing user access via Google Workspace, AD and SaaS platforms like Adobe, Figma, Confluent, Microsoft 365 Admin Center, and Zoom.
 Administration: Strong background in managing users, groups, OUs, tenants, forests, domains, and trust relationships, including AD Connect for syncing on-prem Active Directory.
 Technical Support: Proficient in L1/L2 support for Windows and macOS environments. Skilled in hardware/software troubleshooting, including laptops, Macs, desktops, printers, scanners, and server systems. Experienced in endpoint projector setup and support.
 IT Documentation: Developed and maintained SOPs and user self-help guides for recurring IT issues. Ensures well-structured and accessible documentation for smooth operations.
 IT Induction & Training: Conducted bi-weekly IT onboarding sessions covering tools like Slack, ticketing systems, IT policies, room bookings, and device orientation for new employees.

Microsoft OfficeJamfGoogle WorkspaceActive DirectoryCortexBitLocker+3