Jyoti Sharma — DevOps Engineer
Application Support Engineer 2 years of experience providing L1/L2 production support in Linux, SQL, and Shell Scripting. Skilled in incident management, log analysis, and alert monitoring using Grafana. Hands-on experience in API testing with Postman and resolving tickets through ServiceNow within defined SLAs. Experienced in troubleshooting CPU/memory utilization issues, API performance delays, mount point/storage alerts, cron-job failures, and other day-to-day production incidents. Recognized for strong problem-solving skills, effective collaboration with cross-functional teams, and ensuring high system availability.
Stackforce AI infers this person is a proficient Application Support Engineer with expertise in incident management and system monitoring.
Location: Noida, Uttar Pradesh, India
Experience: 2 yrs 2 mos
Skills
- Incident Management
- System Monitoring
Career Highlights
- 2 years of experience in production support
- Expert in incident management and log analysis
- Skilled in API testing and ticket resolution
Work Experience
Softenger
Senior Executive Techops Engineer (1 mo)
Blinkit
Application Support Engineer (2 yrs 1 mo)
Education
Bachelor of Computer Application (BCA) at CCS (Chaudhary Charan Singh)University
