Archit Varshney

Operations Associate

Gurugram, Haryana, India9 yrs 6 mos experience

Highly Stable

Key Highlights

Led a team of 90 across multiple regions.
Implemented automation saving 234 hours.
Expert in operations management and client relations.

Stackforce AI infers this person is a BPO Operations Manager with expertise in client relations and process optimization.

Contact

Skills

Core Skills

OperationsLeadershipOperations ManagementCustomer Engagement

Other Skills

Customer SuccessOperational ExcellenceClient RelationsBusiness-to-Business (B2B)Workforce ManagementCustomer Service ManagementProcess OptimizationOperations AdministrationAgile MethodologiesAudit ReportsBusinessBusiness AdministrationBusiness Process Outsourcing (BPO)Certified Lean LeaderCoaching

About

•Audit the procurement reports on weekly and monthly basis. •Prepare deck reports(related to procurement & Supply Chain Management) and send it to the clients. •Manage the team and ensures that their work is completed within the TAT, to obtain the desired SLA. •Helps the teammates in resolving the issues with appropriate troubleshooting, in order to obtain team and organizational goals. •Deals into the accounts and Online Banking for clients. •Take cares of client's & customer's accounts to help them as per their queries related to Supply Chain Management. •Deal with the customers; related to their device software and emerging issues, so that their concerns can be resolved effectively and efficiently.

Experience

9 yrs 6 mos

Total Experience

1 yr 9 mos

Average Tenure

7 mos

Current Experience

Transcom

Operations Team Manager

Nov 2025 – Present · 7 mos · Gurugram, Haryana, India · On-site

Leading a team of 15 FTEs supporting the AMS region, ensuring high-quality delivery and operational efficiency.
Preparing business review decks, performance reports, and dashboards for clients and senior management.
Creating and optimizing process flows to streamline operations and meet evolving client requirements.
Guiding the team to manage TAT effectively and achieve performance targets consistently.
Monitoring People Operations data to ensure accuracy, compliance, and timely updates.
Working extensively on Workday, Salesforce, and MIS for dashboards, employment data, reporting, and workforce analytics.
Managing compensation-related activities and supporting site-level recruitment needs.
Overseeing workforce management, attendance tracking, and maintaining accurate team data.
Collaborating with Recruiters, SMEs, and VMO partners to support hiring and operational initiatives.
Driving daily workforce operations and implementing strategies to maintain low attrition levels.
Leading cross-functional projects and assisting the hiring support team for process improvements and seamless execution.

Customer SuccessOperationsLeadershipOperational ExcellenceClient RelationsBusiness-to-Business (B2B)+2

Wipro hr services india pvt ltd for google operation centre

Assistant Manager

May 2021 – May 2024 · 3 yrs

1. Leading team of 90 people for EMEA, APAC and AMS region. 2. Random Quality Auditing of the Offer Letters generated by subordinates and sharing the feedback. 3. Preparing deck reports and sending it to the clients, as well as senior management. 4. Provided multiple project ideas and implementation of automation to streamline the process, resulting in time saving of 234hrs and cost saving for the organisation. 5. Help the team to manage their work within TAT and obtain the desired results. 6. Monitoring People operations data, auditing them and sharing the feedback to the teammates, in order to ensure they meet the quality as per our SOPs. 7. Work on Workday, Salesforce and MIS for dashboard data and employment details. 8. Managing Compensation and site recruitment for the process. 9. Managing the team data and attendance/workforce management. 10. Assisting Recruiters, SMEs and VMOs with candidate queries. 11. Daily RCA on Dsat and Case Production. 12. Managing Daily Workforce and ensuring low attrition. 13. Leading Projects and assisting hiring help team.

Operations AdministrationOperations ManagementAgile MethodologiesAudit ReportsBusinessBusiness Administration+36

Google

Process Team Lead

May 2021 – Mar 2023 · 1 yr 10 mos · Gurugram, Haryana, India

NegotiationCustomer RetentionBenchmarkingOperationsOperational ExcellenceCustomer Engagement+27

Telus international india

2 roles

Teachnical Lead

Promoted

Aug 2019 – May 2021 · 1 yr 9 mos

Customer RetentionBenchmarkingOperationsOperational ExcellenceCustomer EngagementCustomer Experience Analysis+17

Lead Technician

Aug 2019 – May 2021 · 1 yr 9 mos

1.Audit the reports on weekly and monthly basis.. 2. Prepare deck reports and send it to the clients. 3. Monitoring calls, auditing them and sharing the feedback to the teammates, in order to ensure they meet the quality assurance on the calls.

Concentrix

3 roles

Senior Procurement Audit Specialist

Dec 2018 – Aug 2019 · 8 mos

Customer RetentionOperationsCustomer EngagementStrategic ThinkingContact CentersOrganization Skills+7

Senior Associate Procurement

Jul 2018 – Aug 2019 · 1 yr 1 mo

Senior Operation Representative

May 2017 – May 2018 · 1 yr · Gurugram, Haryana, India

Concentrix daksh pvt ltd

Senior Operations Representative

May 2017 – Aug 2019 · 2 yrs 3 mos

1. Help the teammates in resolving the customer's issue with appropriate troubleshooting, in order to obtain team and organizational goals. 2. Monitoring calls, call barging, auditing them and sharing the feedbacks with team members.

Infosys

2 roles

Senior Process Executive

Sep 2016 – May 2017 · 8 mos

Process Executive

Jul 2015 – Sep 2016 · 1 yr 2 mos

Infosys bpm

Senior Process Executive

Jun 2015 – May 2017 · 1 yr 11 mos

1. Deal with the client's concerns related to their accounts and Online Banking. 2. Do maintenance on clients & customers account and help them as per their queries. 3. Deal with the customer's concerns related to their devices, software and emerging issues to help them. getting their concern resolved as per their queries.