Jun 2018 – Mar 2021 · 2 yrs 9 mos · Delhi, India · On-site

Apr 2017 – Jul 2018 · 1 yr 3 mos · India

Apr 2016 – May 2018 · 2 yrs 1 mo · New Delhi Area, India

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management.
• Grow clients and communicate to Account Manager by determining new opportunities.
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software. 
•  Deal with USA, UK, Australia, Canada client. Technical support on remote and sometime on voice also.
• I. System Maintenance: Slow Performance, Slow Boot.
• II. Networking and Routers: Configuration of router with the computer, resetting the router.
• III. Windows Support (Microsoft Windows 2000, XP, Vista, 7 & 8): No boot issue, blue screen.
• IV. Internet: No internet issue, Slow Browser, Browser issue, unable to open any website issue.
• V. Security Application Maintances (Avast, Norton, McAfee, AVG, CA, Kaspersky and other all type of security software): Installation, Performance and usage of the antivirus, Uninstallation.
• VI. E-mail client setup (Outlook Express, Outlook, and Windows live mail): Account Configuration, Performance and usage of the Email client software.
• VII. Printer & scanner: Installation & configuration, Performance and usage of the printer & scanner.

Dec 2014 – Apr 2016 · 1 yr 4 mos · Noida

• Installation, Configuration & Administration of Desktop, Laptops, Servers, Networks
• Installing, configuring & providing user Support to MS-Outlook 2003, 2007, 2010,2013 - Mailing Software
• Mails Archiving and compacting, Password related issues, troubleshooting Mails Send and Rec. related problems
• Accountable for incident Request checking and resolving through Manage Engine Ticketing Tool
• Installation and configuration of client Operating system Windows XP, Win 7, Windows 8.1
• Vendor Management, Call sheets and keep tracks of the IT assets issued from vendors
• Responsible for Diagnoses and resolves end-user network or local printer problems, e-mail, Internet, WLAN and local-area network access problems.
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Installation and configuration of Antivirus Symantec 12, Installation and configuration of Network printer, Local Printer, Scanner – HP
• Customization of systems (desktops/laptops) as per domain setup
• Installation and Configuration, troubleshooting of Hardware Support - Branded Laptop & Desktop – Dell, Lenovo, HP & Co-ordinate with Vendors
•  Basic troubleshooting of Network related issues and Wi-Fi Configuration.

Nov 2013 – Nov 2014 · 1 yr · Gurgaon, India

• Provide the technical support to USA Clients on Intuit QuickBooks windows and mac versions:
• I. Installation and uninstallation
• II. Activation of the product
• III. Software support on Intuits product
• IV. Create estimates and invoices
• V. Download bank transactions
• VI. Manage and pay bills
• VII. QuickBooks Online back up my data
• VIII. Reconciliation of the account
• IX. QuickBooks Data files connectivity
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems’ software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Order or buy computer systems and liaise with purchase and supplies department.
• Maintain computer peripheral devices like printers and resolve associated problems.

Oct 2010 – Oct 2012 · 2 yrs · Gurgaon, India

• Gurgaon {24/7 Support}. (Joined as a TECHNICAL SPECIALIST on 13 OCTOBER 2010)
• ROLES AND RESPONSIBILITIES (Providing hardcore technical support to US, UK and Australia based customers through remote session).
• Providing Microsoft windows based O/S (Windows 7, Vista, 2003, 2000, XP, 98) support.
• Providing data backup and restore services.
• Providing virus and spy ware removal support
• Providing networking and peripherals related support
• Providing email and internet browser related troubleshooting
• Providing security and firewall related support
• Providing support related to software installation and PC optimization.