Sep 2024 – Nov 2024 · 2 mos · Hybrid

• Led the Transit Retail Operations, Warehouse Operations & Supply Chain Operations (B2C & B2B).
• Part of the founding team and Owning the End-to-End Operations
• Biggest Transit Retail Chain of Bharat/India

Aug 2023 – Sep 2024 · 1 yr 1 mo · Mumbai, Maharashtra, India · On-site

• Led and Drove Logistic Operations of JioBP. Ensuring our Retail outlets supply never stop. Safety of our Tanker Trucks and it’s crew. Managed a team of Logistic Managers stationed in different terminals/depots/refineries. Scheduling and planning of MS and HSD. Led the VTS team and call centre for efficient logistics. Ensured timely PO/PR. New projects. Onboarding and legal compliance endurance of New Tanker Trucks. Transporter relations and management

Apr 2022 – Aug 2023 · 1 yr 4 mos

• Led a team - SOP Development and implementation, Project Management, AI Based Reports & Forecasting Projects, NPS, Inventory Management & Analytics, Develop Business Analytics Tools, Sales Improvement Projects, Reporting/Communications, Special Innovation projects

Apr 2019 – Mar 2022 · 2 yrs 11 mos

• Led the team for Retail Business Analytics, P&L, Cost Control, SOP development & compliance, Sales Improvement, Reporting/Communications, Special Innovation projects for the Reliance cash and carry format

May 2017 – Mar 2019 · 1 yr 10 mos

• Headed the Retail Business Analytics, P&L, Cost Control, Sales Improvement, Reporting and Communications for the Reliance cash and carry format

Mar 2016 – May 2017 · 1 yr 2 mos · Delhi

• Handled the Regional Retail Operations of Jmart Convenience Stores (India’s largest Convenience Store Chain) with P&L responsibility- Sales, Shrink, Dump, Process Compliance, Assets, Manpower & other controllable costs
• Company was operating 100 convenience stores (300 to 800 SFT Sizes)
• Responsible for growing the company stores to 300+ in 2 years. Opened 7-10 stores per month
• Process development for the Group leveraging the knowledge of the global best practices learned in Walmart and during other international retail exposure
• Planogram, Promo Execution, Assortment Rationalization, Inventory Accuracy best practices
• Developed strategies for different formats regarding- Store Location, Store Layout, Store Proto, Store Assortments, Store Positioning, Marketing, SOP
• New Store sales forecasting and opening, Private label brand development

Jun 2014 – Jul 2015 · 1 yr 1 mo

• Handled the responsibility of PAN India all format Easyday Stores (209) through Central Operations (Process Compliance & Business Excellence) department for excelling business and refining processes
• Handled the below KRAs:
• o Shrink control, shrink forecasting, Business communication, Expiry management, PICS (Perpetual Inventory Count System), Road shows, Audit Compliance, PI accuracy forecast tool, New store opening processes, DILO of store management, Asset protection processes, Replenishment system (Rolling Stock Room & PRN/RTV)
• o KPIs: Shrink<0.7%, Retail Dump<0.2%, Cost dump<0.5%, PI accuracy>80%, In stock>95%, Sales>100% & Process compliance>95%

May 2011 – Jun 2014 · 3 yrs 1 mo

• Handled the responsibility of PAN India all format Easyday Stores (209) through Central Operations (Process Compliance & Business Excellence) department for excelling business and refining processes
• Handled the below KRAs:
• o Shrink control, shrink forecasting, Business communication, Expiry management, PICS (Perpetual Inventory Count System), Road shows, Audit Compliance, PI accuracy forecast tool, New store opening processes, DILO of store management, Asset protection processes, Replenishment system (Rolling Stock Room & PRN/RTV)
• o KPIs: Shrink<0.7%, Retail Dump<0.2%, Cost dump<0.5%, PI accuracy>80%, In stock>95%, Sales>100% & Process compliance>95%
• Joined the company as District Manager Operations with below KRA
• o Handled stores across Gurgaon, South Haryana and North Rajasthan
• o Responsible for achieving top line and bottom line in all stores
• o 130 staff reported, including store managers & supervisors.
• o My District became the first district in the company to give a segment positive income to the company

May 2011 – Mar 2016 · 4 yrs 10 mos · Mumbai Metropolitan Region

• Process development for the Group leveraging the knowledge & global best practices learned in Walmart and during other international retail exposure
• Modular/ Planogram Planning, Feature Space planning (Promo Execution), Inventory Accuracy best practices
• Developing strategies for different formats regarding- Store Layout, Store Proto, Store Assortments, Store Positioning
• Private label brand positioning and development / Supply chain efficiency- Introducing best practices

Jan 2010 – May 2011 · 1 yr 4 mos · Greater Delhi Area

• Handled GNB as Operations Head Delhi and was responsible for opening and running Gourmet stores in Delhi –NCR.
• Company has highest PSF sales in India and highest of ABV.
• Responsible for achieving top line and bottom line in all Delhi stores.
• Finalizing properties, negotiating with vendors for project implementations, Process custodian.

Dec 2006 – Jan 2010 · 3 yrs 1 mo · New Delhi Area, India

• Handled all stores of Haryana (NCR) region as profit area head with an area of 20000 sq. feet,
• Decided inventory levels of different products and ensured replenishments in planned manner
• Responsible for Merchandising & Displays as per company SOP’s
• Formulated and implemented innovative sales & marketing policies to elicit desired market response. Like Free Parking Scheme, re-layout in many categories of my stores.
• Certified trainer- Was regularly invited for imparting trainings to Retail Management Trainees, Store Mgmt.
• Attended many in-house training programs including Business Manager’s Training, STAR (SPECIALISED TRAINING FOR ACCOMPLISHED RETAILER) FUSION & LEADER AT SHIMLA. STAR AREA MANAGER at KOLKATA.
• Worked on a National Assignment of process manual building for TQM

Nov 2000 – Mar 2005 · 4 yrs 4 mos · Dubai, Dubai, United Arab Emirates

• o Gained insightful working exposure of functioning of world-class Hypermarket (market specializes in grocery products, butcheries, bakery, F&V, fresh foods etc. & has rental shops like laundry, fresh flowers, video shop, pizza inn etc.)
• o Handled assignment as merchandiser of company’s import products in Asia's biggest hypermarket, Carrefour, Dubai
• o Holds the credential of bagging 3 promotions in 4.4 years & driving the efforts for improving sales of the world-class supermarket via better customer services, staff handling and hard work