Feb 2024 – Feb 2025 · 1 yr · India · On-site

• Lead for Warehouse, CPC, Collection Center, Repackaging and Transportation Operations at National Level

Jan 2023 – Jan 2024 · 1 yr · Noida · On-site

• Assisting organizations in the Retail, Food, Agri-tech and E-com space with:
• Retail Channel Strategy, Distribution , Warehouse Setup, Process Improvement and E Commerce, Retail
• Processes (Buying and Merchandising, Inventory and Supply Chain, Sourcing strategy) & ERP Implementation.

Mar 2022 – Dec 2022 · 9 mos · Gurugram, Haryana, India · On-site

• Ecommerce Operations - Supply Chain, Dark Stores, Last Mile, Warehouse, Cost Optimization, Business Growth, Catalogue Management, Pricing & Procurement.
• Responsible for P&L, developing & executing operational strategy to achieve overall organizational goals. Channelizing and setting up Warehouse, Dark Store, Last Mile and Customer Service Operations process for a
• FMCG Ecommerce Organization. Incharge for Business expansion & Realigning for better properties with respect
• to better location and more competitive cost. Driving efficiency by setting up metrics – like O2D, Promise Breach,
• Fill Rate (Procurement, DS & Order), Manpower Efficiency, Price Benchmarking, Sales vs Dump metrics, Sales
• Based Indenting and Margin analysis to guide efficient procurement. Return/ Refund controls.
• Achievements – From April onwards On-Time Delivery reached from 40% to 85% and now reaching upto 95%. Fill
• rate increase to 98% from 85%. Return % decreased from 10% to 5%. Complaint % has also declined from 9 to
• 5%.
• New Project – Grocery Implementation

Jan 2021 – Mar 2022 · 1 yr 2 mos

• Involved in Setting up & establish Control Tower for Grocery, Fashion & “Best Price” line of Business. Drive RCA
• for any deviation in performance & problem solve along with stakeholders to identify improvement areas/ achieve
• goals. Ensure key metrics for the service are maintained as per the plan. Work cross-functionally with different
• teams with supply chain & Operations in ideating, defining & Implementing processes. Also collaborating with
• Stakeholders to work on the cross functional project.

Apr 2020 – Dec 2020 · 8 mos

• I have been at a position of Business Process Owner for Retail Store Operations for 31 Stores. On April 2017 taken
• up charge for this position as Senior Manager with 26 Stores and in April 2020 moved as DGM where the number
• of stores increased to 31. During this period led the Business Transformation for PAN India Store Operations.
• Designing Process to bring operational efficiencies & Training Designed for: Inbound Logistics, Outbound Logistics,
• Inventory Management, POS & Cash Office Operations. Bring Stakeholders in line with the design for effectively
• implementation of designed business Processes. I was lead for training program for all Best Price Stores to execute
• new processes with respect to SAP implementation. Also, approver for all Store Operations SAP role authorizations.

Apr 2017 – Mar 2020 · 2 yrs 11 mos

• Business Process Owner Store Operations
• Lead for Business Transformation for Stores.
• Implemented SAP and GK POS

Aug 2011 – Mar 2017 · 5 yrs 7 mos

• Profitability of the Business Unit, Setting up & adherence of processes, Member Service & Satisfaction, Cash Office Management, Inventory Management, Outdoor & In-door Marketing, Repair & Maintenance.

Sep 2007 – Aug 2011 · 3 yrs 11 mos

• · Responsible for Franchisee Growth & Profitability
• · Responsible for PAN India Franchisee Operations & Store Opening
• · Responsible for Store Replenishment & Billing
• · Collection of Advance Payment
• · Responsible for SOP Implementation & Staff Training
• · Responsible for Reconciliation of Account
• · Allowing Scheme & Discount after coordination with Merchandising team & Marketing
• · Process Maintenance & Coordination for Local FMCG products procurement

Sep 2006 – Sep 2007 · 1 yr

• Opening of Stores, SOP implementation, Profitability of the Business Units, Hygiene Controls, Training of the Associates, Expense Controls. Inter Store Stock Transfers. Expiry & Inventory Management. Implementation of Planograms.

Apr 2002 – Sep 2006 · 4 yrs 5 mos · New Delhi, Delhi, India · On-site

• Profitability of the 15 Stores, Merchandise Display Standards, Customer Service, Inventory Management, Cross Store Inventory Transfers, Analysis of Reports, Cost Controls, Expiry Disposition/ Liquidation.