Apr 2025 – Jul 2025 · 3 mos · Delhi, India · On-site

• Handled 25 Large Mother Hubs spanning in 20 L sq ft, 1PL & 3PL sites, Security Management, Investigation Management Lead, Risk Assessment, Business Continuity, Training of Team, Projects- SSG, SRA, BCP, SOP Standardization, ITIF Recoveries etc

Nov 2023 – Mar 2025 · 1 yr 4 mos · Delhi, India · On-site

• Heading as a Senior Manager II - Security & Loss Prevention for North & East Region of India. Leading and managing a team of 15 on roll security personnel and 225 off role security personnel, ensuring seamless
• security operations across 454 Dark Hubs & 25 MHs sites. Driving SSG (Site Security Guarding) for North & East Region. Strategically planning of audits and investigations against top loss trending nodes.
• Implementing crisis management plan to support business continuity. Enforce strict compliance with security policies and procedures, including the effective monitoring of CCTV surveillance and
• maintenance of security equipment. Lead comprehensive investigations into both external and internal losses, effectively manage recovery efforts, and take
• appropriate legal and disciplinary actions.
• Implementing a comprehensive security training program for all security personnel, resulting in improved knowledge and
• skills, and enhanced security measures. Developing & implementing a crisis management plan, ensuring effective response and mitigation of security incidents, and
• minimizing potential risks. Conducting regular training sessions for branch staff on shrink management best practices, leading to improved compliance
• with standard operating procedures and reduced shipment discrepancies.

Jun 2018 – Nov 2023 · 5 yrs 5 mos · New Delhi, Delhi, India · On-site

• Lead and supervise a team of 30 security personnel, ensuring seamless security operations across 9 sites in North India.
• Enforce strict compliance with security policies and procedures, including the effective monitoring of CCTV surveillance and maintenance of security equipment.
• Proactively identify and address potential risks, develop and implement robust security plans, and continuously drive process improvements.
• Lead comprehensive investigations into both external and internal losses, effectively manage recovery efforts, and take appropriate legal and disciplinary actions.
• Implementing a comprehensive security training program for all security personnel, resulting in improved knowledge and skills, and enhanced security measures.
• Developing & implementing a crisis management plan, ensuring effective response and mitigation of security incidents, and minimizing potential risks.
• Streamlining the shipment audit process by implementing a barcode scanning system, resulting in increased accuracy and efficiency in shrink management.
• Conducting regular training sessions for branch staff on shrink management best practices, leading to improved compliance with standard operating procedures and reduced shipment discrepancies.

Nov 2015 – Apr 2018 · 2 yrs 5 mos · Delhi, India · On-site

• Led a team of 10 Zonal Auditors, overseeing inventory management across multiple printing presses, branches, and regional warehouses.
• Created comprehensive standard operating procedures for efficient inbound/outbound and inventory management processes.
• Executed thorough global inventory counts, reconciled physical inventory, and conducted random article audits to ensure accuracy and identify potential discrepancies.
• Implemented a robust system to capture discrepancies in the ERP system for in-depth root cause analysis.
• Managing security of sites through guarding service & monitoring optimum functioning of electronic surveillance devices.
• Working on various tools & performing trend analysis using data mining, monitoring and related analytics to detect patterns indicating theft, fraud or abuse.
• Conducting detailed investigation within the policy framework, identifying root cause & writing report, developing management action plan for process formulation/ compliance/ improvement.
• Identifying potential theft area and working closely with the concerned stakeholders to mitigate the causes of theft.
• Ensuring optimum utilization of the resources to maintaining high quality and timely support to business teams.
• Driving corrective and preventive process changes that could impact shrink reduction matrix positively.
• Evaluating S&LP process performance, internal policies and recommend mitigation/ optimization areas.
• Building effective working relationship within team & managing stakeholders to drive closure of optimization trackers/ management action plan.
• Managing security services vendor for SLA adherence and conducting training for guarding force on S&LP processes.
• Implementing crisis management plan to support business continuity.

Nov 2014 – Oct 2015 · 11 mos · On-site

• Pioneered the establishment of the internal audit department and successfully conducted comprehensive process and shipment audits.
• Conducted detailed analysis of shrink shrinkage, closely monitored security measures, and diligently ensured compliance with standard operating procedures.
• Strategically planned and monitored security arrangements, encompassing camera surveillance and the deployment of highly trained security personnel.

Jul 2011 – Oct 2014 · 3 yrs 3 mos · On-site

• Executed thorough global inventory counts, reconciled physical inventory, and conducted random article audits to ensure accuracy and identify potential discrepancies. Identifying potential theft area and working closely with the concerned stakeholders to mitigate the causes of theft. Ensuring optimum utilization of the resources to maintaining high quality and timely support to business teams. Administering formation of emergency security response team, installation of perimeter security system, CCTV cameras at vital areas and vital points including but not limited to access control system.

Nov 2007 – May 2010 · 2 yrs 6 mos · North West Delhi, Delhi, India

• Handling Shop in shop stores and direct report to Area Manager. Security Management. Inventory & Stock Management. Handling store and generate business by driving process through team members and inventory management with proper compliance's.

Jun 2007 – Nov 2007 · 5 mos · On-site

• Handling closing shift operations, duty roaster, cash management, team management, inventory management, achieving top line and bottom line for store.

Dec 2006 – Jun 2007 · 6 mos · On-site

• Handling shift and report to store manager, taking care of shift operations with achieving sales targets, visual merchandising, customer service.

Apr 2006 – Oct 2006 · 6 mos · South Delhi, Delhi, India · On-site

•  Worked as In-Shop Demonstrator for 6 months in electronic showrooms in Yusuf Sarai, Sarojini Nagar & Lajpat Nagar markets.
•  To achieve monthly sales target.
•  Maintaining and taking care of Stocks
•  Responsible for taking care of Sales Promotions organized by Company.

Jan 2006 – Mar 2006 · 2 mos · West Delhi, Delhi, India · On-site

•  Worked as Team Member in part time operations profile (6 hours daily).
•  Handled Point of sales.
•  Preparation of food and beverages for customer orders.
•  Inventory Management.
•  Cash Management.
•  FIFO process adherence.