Jun 2019 – Feb 2022 · 2 yrs 8 mos · Bengaluru, Karnataka, India

• Workplace Health & Safety (WHS): Product Lead, WHS (B2Internal): Reduce recordable injury rate (RIR) by 10%:
• Launched (0-to-1) a Learning Management System for self-guided, instructor-led and in-application training models for 1MM+ internal employees, along with a Content Management System to manage 100+ trainings
• Reduced MSD RIR by 15% by using Work Scheduling & Assignment to better condition workers during their initial 3 months
• Launched Observations platform to gather leading indicators at workers’ point of work to mitigate discomforts in real-time
• Personal initiative to build a FieldSense survey platform for 1MM+ internal Amazon employees to manage internal surveys
• Partnered in creating WHS-Tech AOP narratives and LRP narratives for 2020, 2021; managed a team of 5 BIEs, 4 SDEs, 2 DEs; Led New Hire Onboarding program and Rewards & Recognition program as key employee engagement initiatives
• Additional Responsibilities
• WebLab: Squad leader for IN WLBR group, to liaison with Central WebLab team; mentored 3 WLBR Apprentices

May 2017 – May 2019 · 2 yrs · Bengaluru, Karnataka, India

• Amazon Pay India: Product Lead, Driving Prepaid Payments at Checkout (B2C): Increase Electronic Payment Rate (EPR) by 25%:
• Launched and scaled (10-to-100) payments marketing platform, to drive prepaid payments adoption, with targeting, personalization, prioritization, experimentation features; Drove 150MM Impressions & 10.7% CTR on PSP, OC, TYP, VC pages
• Conceptualized (0-to-1) the capability to charge customers a certain Marketplace Fee, as a nudge to move to prepaid, to increase EPR by 150 bps; designed PRFAQ, BRD and UX mocks; piloted with select customers to keep it launch-ready
• Drove the launch of instant & automated cashback capability (10-to-100) for targeted Electronification offers
• Conducted multiple A/B tests to discourage POD Default payment option to achieve 800 bps EPR increment - remove POD as a default & pre-selected option for existing customers, disable POD as a default option for new customers (10-to-100)
• Increased 100 bps D-POD rate by changing terminology from COD to POD by coordinating with 24 business and 4 tech teams
• Additional Responsibilities
• WebLab: Recognized as a WebLab Bar Raiser to consult 10+ teams, to review and launch 40+ A/B testing consumer-facing experiments

Aug 2016 – Oct 2016 · 2 mos · Bengaluru, Karnataka, India

• India Payments (Amazon Pay India):
• Project scope: Development of business requirements for charging a convenience fee to customers on a certain type of marketplace transaction
• Ideated a construct, based on competitive landscape, data analysis for 1 year & customer interviews, through interactions with 30+ directors/leaders
• Developed the Customer Backwards Document (PRFAQ) along with sensitivity analysis, user-stories and tech requisitions from global teams
• Designed the Business Requirements Document (BRD) for implementation with the help of use-cases in the form of app and webpage mocks, and passed it on to tech team for implementation

Jul 2012 – May 2015 · 2 yrs 10 mos · Bengaluru, Karnataka, India

• Modules and Assembly vertical:
• Developed and enhanced close links between HyperMesh & PDM for facilitating bi-directional communication of the PLM system
• Performed core framework level development for back-end logic of PLM using design patterns to design the structure of the code
• Improved significantly the loading & saving process of PLM files from 10 minutes to 2 minutes by revamping the import & export logic
• Automated the transfer of data passed from one stage/product to another, to save the design time, by removing two layers of manual work
• Spearheaded the design of a conversion tool, giving HyperMesh a unique edge after benchmarking with competitors, by saving user time
• Managed the data loss through redundant entity management project, reducing the manual 8-9 labour hours by automating set-up of deck
• Developed 15+ functional enhancements & resolved 70+ software bugs for PLM system during 4 product releases of HyperMesh software
• Optimised the tree structures for viewing PLM hierarchy in a simple, user-friendly way, by driving redesigning of front-end user-interface
• Developed and maintained customer-specific blocks of code by customising the software for clients like Ford-Germany and GM-USA
• Reduced the software maintenance time by 20% by modularising the code & loose coupling to ensure minimal errors and hassle-free coding
• Decreased the manual testing cycle by 2 weeks of iterations by implementing BVTs, which led to identification of 50% of regression bugs
• Helped the team with algorithm-building & code implementation of Connector features on projects beyond the scope of my regular work
• Co-ordinated with multiple teams for requirements gathering & development, working with colleagues in France, Greece, Italy & the USA
• Mentored and trained new recruit; developed workflow material of the existing programmes for relative ease of understanding
• Part of Altair Campus Placement team, which works for recruitment of students from various IITs

May 2011 – Jul 2011 · 2 mos · Mumbai, Maharashtra, India

• Precision Components & Systems Division:
• Executed the process planning and supervised the manufacturing of LPS (Liquid Propulsion System) high precision components, by various Computer Numerical Control (CNC) machine operations
• Brought about a major change in work methodology of PCS Division by introducing and successfully implementing new work instructions for manufacturing of aerospace components
• Analysed and drafted the First Article Inspection Report (FAIR) for aviation products, which is the key in obtaining orders from customers for bulk production
• Participated in teleconferences with leading client companies like GE and Avio

Dec 2010 – Jan 2011 · 1 mo · Mumbai, Maharashtra, India

• Benchmarking of brokerage houses:
• Surveyed in a team of 6 members and analysed working of broker firms like Kotak Securities, ICICI Securities, MOSL, ShareKhan
• Established a basket full of 290 benchmarking parameters on categories including lead generation, engagement period, account opening, operations, sustainability, and benchmarked them
• Systematically searched and proposed for the best practices, innovative ideas to MOSL after learning the most successful finance functions practiced