Somashekar Gupta

Chief Operating Officer

Bengaluru, Karnataka, India20 yrs 5 mos experience

Highly Stable

Key Highlights

Over 18 years of diverse experience in operations and sales.
Achieved 88% reduction in customer complaint resolution time.
Led successful overhaul of maintenance records management.

Stackforce AI infers this person is a seasoned Operations and Sales Manager with expertise in Facilities Management and Customer Service.

Contact

somashekarbs76@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementCustomer ServiceClient CommunicationTeam ManagementData AnalysisRegulatory ComplianceProject ManagementService DeliverySales ManagementCustomer Relationship Management

Other Skills

Facilities ManagementTeam LeadershipTraining DevelopmentInventory ManagementSOP FormulationRevenue MonitoringPublic PolicyERP ImplementationDeal StructuringAccount ManagementMicrosoft ExcelLeadershipSalesMs SQL server 2000Microsoft PowerPoint

About

About: I am a proactive and achievement-oriented professional with offering over 18 years of multi-faceted experience in Sales & Marketing, Operations, and Property Management. Proficient in steering improvement initiatives with focus on streamlining & managing Operations of the Branch with proactive planning for Housekeeping, Pest Control, Waste Management, and Property Management. I have experience in driving reduction of maintenance costs by optimizing resources, resulting in a significant improvement in operational profitability. Skillful in leveraging business development skills to drive revenue growth and market expansion, fostering long-term client relationships and enhancing brand reputation. • Successfully led overhaul of maintenance records management, driving more organized system to improve response times and service delivery. • Drove 88% reduction in customer complaint resolution time via implementation of streamlined facility maintenance processes. • Achieved a 75% increase in customer satisfaction ratings via personalized service initiatives & efficient grievance resolution strategies

Experience

20 yrs 5 mos

Total Experience

3 yrs 6 mos

Average Tenure

2 yrs 9 mos

Current Experience

Rapidman security services private limited

Head of Operations & sales

Sep 2023 – Present · 2 yrs 9 mos · India · On-site

Responsibilties:
Ensured quality standards and adherence to brand specifications across units and services.
Optimized facility operations including housekeeping, electrical, plumbing, HVAC, civil, and security to streamline operations.
Managed timely resolution of customer complaints within specified turnaround times.
Oversee maintenance records and ensured efficient facilities management.
Collaborated with internal and external teams to achieve strategic business goals.
Monitored compliance with statutory regulations and managed assets across locations.
Organized and coordinated logistics for events, meetings, conferences, and travel arrangements for guests and delegates.
Engaged with leadership for planning, implementation, client relationship management.
Orchestrated acquisition, deployment, and upkeep of properties to maximize efficiency
Managed operations, including client meetings and new client acquisition initiatives.
Conducting meetings, delegated responsibilities, and monitored performance of department.

Operations ManagementCustomer ServiceFacilities ManagementTeam Leadership

E-ecompat technologies private limited

Manager of Operations

Jul 2019 – Aug 2023 · 4 yrs 1 mo · Bengaluru, Karnataka · On-site

Responsibilties:
Offered advice to site personnel to optimize property upkeep and optimal performance.
Developed and implemented regular training programs for housekeeping and pantry staff.
Managed inventory levels and stock control across sites to maintain efficient operations.
Formulated SOPs and supervised procurement of chemicals and consumables to adhere to budget constraints.
Maintained regular communication with corporate clients and business partners to ensure alignment and satisfaction.
Oversaw pantry services and maintained adequate stock levels of pantry items at all sites.
Facilitated regular audits and provided detailed feedback to senior management

Training DevelopmentInventory ManagementSOP FormulationClient CommunicationOperations Management

Zomato media private limited

Assistant Manager – New Supply & Logistics

May 2018 – Aug 2019 · 1 yr 3 mos · Bangalore · On-site

Directed and supervised employees to enhance productivity and operational efficiency.
Provided coaching and feedback to team members to foster productivity and confidence.
Organized team meetings to review business outcomes; discuss current & future priorities.
Ensured revenue security by monitoring transactions & deposits to prevent discrepancies.
Analyzed business performance data and forecasted results for senior management, facilitating informed decision-making.

Team ManagementData AnalysisRevenue Monitoring

Uber

Public policy program lead

Aug 2015 – Apr 2018 · 2 yrs 8 mos · Bangalore · On-site

Led acquisition of Aggregator License, regulatory compliance and operational expansion.
Pivotal in establishing new supply chains for the Rural Marketing Initiative, Project Gold.
Drove operations as project lead for Metro operations (BMRCL) for seamless execution.
Directed public policy programs, influencing initiatives and regulatory frameworks.

Regulatory ComplianceProject ManagementPublic Policy

Comat technologies pvt ltd

Project Delivery Manager

Sep 2007 – Sep 2014 · 7 yrs · Bangalore · On-site

Managed G2C Services Monitoring Cell for RDS e-Gov project, driving MIS & Server reports for 203 Nemmadi Back offices at the taluka
level, 814 KIOSKS at the hobli level, and 176 Mojini Systems in Tasildhar offices.
Supervised maintenance of pendency, attendance, technical support, and ICT reports across all centers with the MIS team.
Worked with Tasildhars, Assistant Commissioners, Deputy Commissioners of Karnataka State Govt, for seamless service delivery.
Led services via 14 Nemmadi Kendras for Karnataka, enhancing accessibility for rural areas.
Established network of 800 telecenters at village-hobli levels and 203 back offices at taluka levels, delivering G2C and B2C services.
Implemented ERP systems to streamline operations and enhance efficiency.
Resolved conflicts and managed time tracking & payroll administration for operational staff.
Led RTC and Bhoomi projects, digitizing 200 lakh land records for 70 lakh farmers across Karnataka, ensuring replication to the SDC.
Facilitated crop data updation by village accountants, enabling real-time insights of land and crop details to farmers via Bhoomi system.
Managed the Mojini Service, ensuring accurate preparation of permutation sketches for land transfers and sales in collaboration with
licensed surveyors across Karnataka.
Led OTC pilot project in Mangalore, integrating FCS Department data with Revenue Department services under Nemmadi project.
Achieved digital signing and upload of records for 13 lakh citizens to the SDC by NIC.

Project ManagementService DeliveryERP Implementation

Bajaj allianz life insurance company limited: - leading company

Business Development Manager

Nov 2004 – Aug 2007 · 2 yrs 9 mos · Bangalore · On-site

Defined and established the primary objectives and sales targets for the division.
Orchestrated the structuring and successful closure of deals with new customers.
Created and maintained detailed customer profiles to ensure personalized service.
Produced activity reports and forecasts to guide decision-making.
Supervised and monitored a sales team of 20 personnel to optimize performance.
Actively pursued opportunities identified through business development efforts.
Implemented process enhancements and best practices to streamline operations.

Sales ManagementCustomer Relationship ManagementDeal Structuring