Nov 2022 – Dec 2023 · 1 yr 1 mo · Ambala, Haryana, India · Hybrid

• Managed a team of 700+ active delivery executives and ensured timely delivery
• of food orders to customers in a specific geographical area.
• Monitored delivery metrics such as on-time delivery, delivery accuracy, and
• customer satisfaction to maintain high standards of service.
• Coordinated with the merchants, customer support and sales team to address
• customer complaints and resolve issues in a timely manner.
• Analyzed delivery data and provided reports to senior management on a
• regular basis.
• Implemented process improvements to increase efficiency and customer
• satisfaction, resulting in a 15% increase in on-time delivery rates.
• Recruited and trained new delivery executives, resulting in a 20% increase in
• delivery capacity and improved delivery times.
• Conducted regular performance reviews of delivery executives and provided
• constructive feedback to improve performance and productivity.

Dec 2020 – Nov 2022 · 1 yr 11 mos · Ambala, Haryana, India · Hybrid

• same as above

Aug 2018 – Oct 2020 · 2 yrs 2 mos · Ambala, Haryana, India · On-site

• Managed a team of 100+ drivers to ensure on-time delivery of goods.
• Coordinated with the sales team to schedule and plan routes for
• transportation of goods and materials.
• Analyzed transportation data to identify trends and areas for improvement in
• transportation operations.
• Developed and maintained relationships with vendors and customers to
• ensure smooth operations and timely delivery of goods.
• Developed and implemented procedures for tracking and reporting
• transportation expenses, resulting in a 30% reduction in transportation costs.
• Resolved customer complaints and provided solutions to issues related to
• transportation operations.
• Provided training and development programs to drivers to improve their skills
• and enhance their productivity.

Mar 2018 – Jul 2018 · 4 mos · Panchkula, Haryana, India · On-site

• Supervised day-to-day operations in a fast-paced Amazon fulfillment center,
• ensuring the timely processing and shipment of customer orders.
• Managed a team of associates, providing coaching and guidance to improve
• performance and productivity.
• Monitored and reported on key performance indicators (KPIs) such as
• inventory accuracy, order accuracy, and on-time delivery to meet business
• objectives.
• Collaborated with cross-functional teams including finance, marketing, and
• customer service to ensure smooth operations and timely delivery of orders.
• Conducted performance evaluations and provided feedback to associates to
• develop their skills and enhance their performance.

Sep 2017 – Mar 2018 · 6 mos · Ambala, Haryana, India · On-site

• Supervised day-to-day operations in a fast-paced FedEx distribution center,
• ensuring the timely processing and shipment of customer packages.
• Managed a team of employees, providing coaching and guidance to improve
• performance and productivity.
• Monitored and reported on key performance indicators (KPIs) such as package
• throughput, accuracy, and on-time delivery to meet business objectives.
• Collaborated with cross-functional teams including customer service, sales,
• and transportation to ensure smooth operations and timely delivery of
• packages.
• Led continuous improvement projects to streamline processes, reduce costs,
• and improve customer satisfaction.

Feb 2015 – Sep 2017 · 2 yrs 7 mos · Ambala, Haryana, India · On-site

• Handled day-to-day operations of a FedEx branch station by performing a variety of administrative and operational tasks.
• Assisted with package handling, sorting, and tracking to ensure accurate and timely delivery of customer packages.
• Communicated with customers to provide updates on package delivery status, address delivery issues, and resolve complaints.
• Coordinated with other departments such as transportation and customer service to ensure smooth operations and timely delivery of packages.
• Maintained accurate records of package inventory, tracking and reporting on package movement and delivery.
• Conducted quality checks and audits to ensure that packages are delivered in accordance with the company's standards and policies.

Oct 2013 – Feb 2015 · 1 yr 4 mos · Ambala, Haryana, India · On-site

• Coordinated the day-to-day operations of the Premium Express service in a fast-paced DTDC Express distribution center.
• Ensured the timely processing and delivery of high-priority customer packages, providing a premium level of service and support.
• Liaised with premium customers and provided personalized assistance and updates on their package delivery status as needed.
• Monitored and reported on key performance indicators (KPIs) such as package throughput, accuracy, and on-time delivery to meet business objectives.
• Worked closely with cross-functional teams including customer service, sales, and transportation to ensure smooth operations and timely delivery of premium packages.
• Conducted quality checks and audits to ensure that premium packages are delivered in accordance with the company's standards and policies.

Feb 2012 – Sep 2013 · 1 yr 7 mos · Ambala, Haryana, India · On-site

• Assisted with day-to-day operations in a fast-paced DTDC Express distribution
• center, helping to ensure the timely processing and delivery of customer
• packages.
• Supported a team of operations supervisors and employees, providing
• administrative and operational support as needed.
• Maintained accurate records of package inventory, tracking and reporting on
• package movement and delivery.
• Coordinated with the transportation team to optimize delivery routes and
• schedules based on demand and available resources.
• Participated in continuous improvement projects to streamline processes,
• reduce costs, and improve customer satisfaction.