Divyansh Sikri, CAPM, RIBO

Business Development Executive

Canada11 mos experience

Key Highlights

Proven leadership in student government initiatives.
Expertise in insurance and customer service.
Strong analytical skills with a focus on data-driven decisions.

Stackforce AI infers this person is a multi-faceted professional with expertise in Insurance, Customer Service, and Project Management.

Contact

Skills

Core Skills

InsuranceCustomer ExperiencePlanningAdvocacyLeadershipStudent GovernmentTaxOperations ManagementIt Service ManagementTechnical SupportData AnalysisStrategic PlanningCustomer ServiceProblem SolvingProject ManagementBrand ManagementBrand DevelopmentDigital Marketing

Other Skills

General InsuranceAnalytical SkillsBusiness EthicsBusiness ManagementCultural DiversityCustomer SupportDatabase Management System (DBMS)Strategic CommunicationsEvent PlanningRelationship BuildingStudent LeadershipStudent EngagementWritten CommunicationFinancial PlanningTeam Building

About

Currently spearheading student government initiatives as a Coordinator at Seneca Student Federation, my role involves leading key stakeholder meetings and providing strategic insights for campus events and services. Our team's efforts align closely with the institution's goals, fostering an environment where every voice is heard and valued. Parallel to my studies in Business Management at Seneca Polytechnic, I excel in resolving technical challenges as an IT Service Desk Representative. This hands-on experience has honed my decision-making skills – a perfect blend of my academic pursuits and technical competencies, ensuring the seamless integration of technology into the fabric of campus life.

Experience

11 mos

Total Experience

11 mos

Average Tenure

Current Experience

Brokerlink

Personal Insurance Advisor

May 2025 – Present · 1 yr 1 mo · Richmond Hill, Ontario, Canada · On-site

RIBO-Licensed Insurance Advisor providing expert guidance on personal and commercial lines insurance, including auto, property, and small business coverage.
Utilize EPIC broker management system to manage client accounts, generate quotes, issue policies, process endorsements, and handle renewals efficiently.
Leverage comparative rating tools and insurer portals to deliver accurate, competitive insurance solutions tailored to client needs.
Maintain detailed records of client interactions, documentation, and policy changes in EPIC to ensure full compliance and data integrity.
Educate clients on coverage options, policy terms, deductibles, and claims processes to empower informed decisions.
Collaborate with underwriters, adjusters, and claims specialists to resolve client issues and advocate on their behalf.

InsuranceGeneral InsuranceAnalytical SkillsBusiness EthicsBusiness ManagementCultural Diversity+3

Canada revenue agency - agence du revenu du canada

Appeals Litigation Officer

Sep 2024 – Dec 2024 · 3 mos · Toronto, Ontario, Canada · Hybrid

Managed intake of 200+ litigation files, ensuring accurate documentation and timely assignment.
Prepared 150+ case folders, supporting Litigation Officers in achieving a 98% on-time review rate.
Processed 20+ Access to Information and Privacy Act requests with confidentiality and compliance.
Facilitated mounting of 70+ high-priority cases, meeting tight deadlines and maintaining quality standards.

TaxFederal GovernmentOperations ManagementProject CoordinationTime ManagementTeam Management

Seneca student federation

2 roles

Coordinator

May 2024 – Apr 2025 · 11 mos · Toronto, Ontario, Canada · On-site

Led 10+ stakeholder meetings on student government relations initiatives, analyzing operational data to ensure alignment with goals.
Provided strategic input and recommendations on 25+ events, activities, and services during yearly and semester planning periods.

PlanningAdvocacyStrategic CommunicationsEvent PlanningRelationship BuildingStudent Leadership+3

President- Indian Student Association Of Seneca Polytechnic (ISA)

Jan 2024 – Apr 2024 · 3 mos · Toronto, Ontario, Canada · On-site

Advocated for student-centered policies through 6+ meetings with college officials, supporting the annual Operational Plan.
Planned and executed 15 events annually, promoting cultural awareness and diversity, in collaboration with campus organizations.

Student GovernmentLeadershipTeam BuildingCultural DiversityConflict ResolutionDiversity & Inclusion

Seneca polytechnic

3 roles

IT Service Desk Representative

Promoted

Sep 2023 – Dec 2024 · 1 yr 3 mos · Toronto, Ontario, Canada

Support Hyflex classrooms at Seneca campuses by assisting faculty in resolving technical issues when using computers, touch pads, podium, AV gear, projectors.
Resolved an average of 23 technical issues per week, achieving a 95% resolution rate, significantly improving overall user satisfaction.
Supported the coordination of 51 technical training sessions per semester for faculty, ensuring seamless technology integration.
Collaborated with 5+ groups to maintain IT project portfolio data accuracy, correcting variances promptly.

IT Service ManagementData AnalysisTechnical SupportInformation TechnologyComputer LiteracyMicrosoft Products+4

Customer Support- Operations Ambassador

Promoted

Apr 2023 – Sep 2023 · 5 mos · Toronto, Ontario, Canada

Analyzed student surveys from 1100+ entries using Excel, aiding strategic decisions with precise data interpretation.
Maintained a comprehensive database of over 450 student contacts and feedback entries, showcasing advanced MS Excel skills.
Responded to 33 student inquiries daily, achieving a 95% satisfaction rate and improving student services.
Created and maintained 20+ user guides and FAQs to support student services, enhancing user experience.

Database Management System (DBMS)Data AnalysisStrategic PlanningDecision-MakingAnalytical SkillsMicrosoft Excel+4

Campus Experience Ambassador

Aug 2022 – Apr 2023 · 8 mos · Toronto, Ontario, Canada

. Assist walk in guests by asking appropriate questions to properly triage and direct them on campus.
. Answer in person, phone or email inquiries and emails with accuracy and enthusiasm.
. Working with various Seneca department facilitating the tours.

Problem SolvingProblem AnalysisCustomer ServiceCustomer ExperienceTeamwork

Netflix

Brand Ambassador

Apr 2023 – Aug 2023 · 4 mos · Toronto, Ontario, Canada · On-site

.Make sure guests have a great time experiencing all our amazing immersive exhibits.
.Responsible for delivering exceptional customer service.
. Operate the Square systems (POS) to assist guests with check out.
. Assist guests with any questions, concerns and engage with guests when waiting.

MarketingAdvertisingSales OperationsBrand ManagementLeadershipSales+1

Amazon prime

Digital Brand Ambassador

Jan 2023 – Aug 2023 · 7 mos · Toronto, Ontario, Canada · Remote

Developed 5 strategic outreach plans to engage student groups and partners which resulted in 91% increase in engagement.
Created 10+ process documents and end-user documentation for brand strategy initiatives, enhancing brand visibility.

Brand DevelopmentBrand ManagementSocial Media MarketingMarket AnalysisDigital MarketingMarketing Strategy

Bbw international event staff

Operations Coordinator

Mar 2022 – Jan 2024 · 1 yr 10 mos · Toronto, Ontario, Canada · On-site

Analyzed business requirement documents to identify and resolve 50+ business system issues, improving operational efficiency by 20%.
Created and maintained 15+ process documents and end-user guides, enhancing documentation clarity and user training.
Developed and updated detailed project schedules, supporting on-time delivery of 12+ projects annually.

Project ManagementOperations ManagementRisk AnalysisCustomer SupportTeamworkBusiness Analysis+2