Eric Burns

Operations Associate

San Carlos, California, United States11 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Passionate about improving workplace satisfaction.
Experienced in managing high-level customer service.
Skilled in creating engaging work environments.

Stackforce AI infers this person is a Human Resources and Customer Service professional with a focus on employee engagement and operational efficiency.

Contact

Skills

Core Skills

Office ManagementEmployee EngagementCustomer ServiceEvent ManagementBar ManagementEvent PlanningBartendingOperational ReportingCommunicationAdministrative Support

Other Skills

Work Environment ImprovementLuxury ServiceInventory ManagementPayroll Data EntryCustomer InteractionDrink PreparationCommuter Benefits ManagementPresentation SkillsVIP InteractionSchedulingMicrosoft OfficeMicrosoft ExcelPowerPointPhotoshopSPSS

About

For a majority of the working population getting up everyday to punch the clock can be a dreadful experience. I seek to make any work environment a destination for success, and happiness. There are plenty of opportunities to improve production and satisfaction simultaneously but most of these originate from feedback generated from the working individual. Working in HR, management or any supervisory role allows me to implement strategies and techniques that can make work more enjoyable and engaging. This is one of my passions in life, and I would appreciate contact from anyone with an opportunity for me to put it to good use.

Experience

11 yrs 9 mos

Total Experience

3 yrs 2 mos

Average Tenure

4 yrs 5 mos

Current Experience

Anyscale

Office Management

Jan 2022 – Present · 4 yrs 5 mos · San Francisco, California, United States

Working to improve the office environment. Create fun and engaging areas for employees, while maintaining a clean and safe space to work.

Office ManagementEmployee EngagementWork Environment Improvement

Bon appétit management company

3 roles

Courtside Lounge Butler

Oct 2019 – Present · 6 yrs 8 mos

Providing the highest level of service in a luxury environment at Chase Center for Warriors games and other events.

Customer ServiceEvent ManagementLuxury Service

Assistant Bar Manager

Promoted

Mar 2018 – Oct 2019 · 1 yr 7 mos

A perfect match, baseball and hospitality. I've enjoyed coming to work every day and providing a safe and entertaining place for fans and co-workers alike. Involved in day to day bar management including scheduling, ordering, inventory management, daily payroll data entry, tip allocation and cash operations. Participant in planning and execution of large scale corporate and private events. Maintained a roster of 40 employees, handled routine HR situations as well as working with Union Local 2 in San Francisco.

Bar ManagementInventory ManagementPayroll Data EntryEvent Planning

Bartender

Apr 2017 – Dec 2017 · 8 mos · Gotham Club at Oracle Park San Francisco, CA

Bartender at the Gotham Club, an exclusive club within the stadium for season ticket holders. Provided a high level of service and interaction with club regulars as well as V.I.P. level clients. A very unique bar with two service locations, the fast paced main bar with an extensive liquor selection, and the game room which allowed for the creation of custom drink experiences for guests. I will be forever grateful for the season I was able to work at this one of a kind location.

BartendingCustomer ServiceVIP Interaction

Apple

Commuter Operations

Feb 2019 – Aug 2019 · 6 mos · Cupertino, CA

Part of the Commute Alternatives team at Apple. Compiled daily logs of operational issues, researched and investigated issues, then generated a daily report to be sent to vehicle vendors. Also handled commuter benefit inquiries through email, communicated and worked with employees and benefit program provider for solutions. Gave a weekly presentation, on stage, to 100+ new employees about commuter benefits, services and available programs, with a Q&A session after.

Operational ReportingCommuter Benefits ManagementPresentation SkillsCommunication

Patxi's pizza

Bartender

Apr 2015 – Jan 2021 · 5 yrs 9 mos · San Carlos, CA

Putting smiles on peoples faces is all part of the job and that's easy to do when you hand someone who had a long day an ice-cold, handcrafted margarita.

BartendingCustomer InteractionDrink PreparationCustomer Service

Jonathan d. brown esq.

Professional Assistant

Sep 2013 – Sep 2016 · 3 yrs · Burlingame, CA

Engaged in many fields of activity from day to day. Professional, medical, care taking, meal prep, acquisitions, errands, quick fixes and repairs, office filing and upkeep, scheduling, event planning, travel organization, and the list goes on...

Administrative SupportEvent PlanningScheduling