Sep 2023 – May 2025 · 1 yr 8 mos

• Assisting American multinational manufacturing in personal care products with its digital transformation journey.
• ● Data & Analytics / SAP / Infrastructure – North America
• o Planning & assist with cutover activities for NA region
• o Plan and execute Data validation for SAP ECC to S4 conversion
• o Manage BW environment readiness for ECC to S4 conversion
• o Assist in managing execution of SAP Basis, Security and Infrastructure related activities
• o Manage financials for resourcing, services and licensing across SAP Basis / Security and Infrastructure streams.
• ● SAP Infra & Development – Global release
• o Planning and execution of development activities (ABAP & middleware)
• o Planning and execution of Security activities (Role definition and build)
• o Planning and execution of SAP platform readiness (Upgrade)
• o Manage financials and resourcing for Basis, ABAP, Middleware, Security teams

Jun 2023 – Aug 2023 · 2 mos

• Build & Document GxP compliant ITSM processes for Netherlands based Pharma.
• Development of GxP compliant validation documents for automated testing solution for SAP.

Jun 2021 – May 2023 · 1 yr 11 mos

• Assist Swiss aerospace and defence major with IT transformation
• IT Service Management
• o Lifecycle management for devices & equipment
• o Software asset management
• o Supplier & Contract management
• IT Infrastructure & Network
• o Migration to cloud based device management
• o DC consolidation & network optimization with SD WAN
• o Cloud migration strategy and POC
• IT Security
• o Implement privileged access management
• o Compliance assessment & advisory
• M&A Projects
• o Assist in preparation and execution of IT Carve Out
• o SAP carve out and cutover
• o Network cutover

Apr 2021 – May 2021 · 1 mo

• Assisted in developing the Automation Solution for Inventory Management for Steel & Iron major based out of Toronto, Canada.

Apr 2019 – May 2025 · 6 yrs 1 mo

• Part of the Business Excellence team in Tech Mahindra, which primarily focuses on providing consulting, project management and service management services to customers.
• Customer facing roles including service delivery management, IT project management & IT consulting services
• Mentor and guide team in delivery of projects
• Support in development of assets & service offerings
• Support in development of proposals & solutions for customers
• Achievements
• Build Digital SMO services for manufacturing vertical in US
• o Monitoring & AI Ops
• o Analytics platforms for reporting
• o Shared services
• o SLA’s 2.0 (Business focused SLA’s)
• Divestiture platform (BLOOM) – Conceptualize the knowledge sharing & divestiture management platform

Jan 2019 – May 2021 · 2 yrs 4 mos

• End to end responsibility including managing multiple customer projects with total revenue contribution of $5M per year.
• Specialized in IT Carve Out projects
• o Successfully completed two IT Carve outs as part of divestiture engagements
• o Planning and tracking various aspects of IT Carve out including IT Infra, IT Security, Applications (SFDC & COTS), IT Services
• o Managing and enabling a multi-vendor collaborative environment
• o Adherence to TSA & delivery timelines, and risk management to minimize business disruption
• o Transition from Carve out to Managed IT Services
• Managed IT Services
• Robotics Process Automation (RPA) development projects

Aug 2018 – Dec 2018 · 4 mos

• Disaster recovery readiness assessment and advisory services for Banking Regulatory Authority of UAE.
• Assessment of IT Infrastructure
• Monitoring disaster recovery drill
• Roadmap & Recommendations to meet recovery point objective (RPO) and recovery time objective (RTO) requirement set by business

Jul 2016 – Sep 2017 · 1 yr 2 mos

• Managing the global operations of Digital Work Place (DWP) services for the biggest car manufacturer in Nordic.
• Managing a team of IT engineers onshore & offshore in India to maintain the end user services infrastructure
• Ensuring delivery of services within agreed SLA’s
• Improving service delivery with automation and transformation
• Achievements
• Introduction of automation for provisioning of virtual desktops (scripts & Service Now)
• Turnaround of all SLA’s & KPI’s to green (controls & reviews)
• Executed projects to upgrade SCCM and VMWare Horizon infrastructure
• Improved user experience with shift left

Apr 2016 – Aug 2018 · 2 yrs 4 mos

• Developing the global process, procedures, controls for hardware lifecycle management, under Digital Work Place (DWP) services for the biggest Nordic car manufacturer.
• Engaging with customer to understand the existing asset management processes & procedures
• Assisted in defining the lifecycle stages and developed processes for each stage
• Defined the information model and redesigned the configuration management database (CMDB)
• Designed integration between vendor systems, configuration management systems and configuration management database (CMDB) to keep information updated
• Designed workflows for each stage of the lifecycle that was to be built into Service Now as a service request

Jan 2016 – Mar 2019 · 3 yrs 2 mos

• Part of the Business Excellence team in Tech Mahindra, which primarily focuses on providing consulting, project management and service management services to customers.
• Support in development of assets & service offerings
• Support in development of proposals & solutions for customers

May 2015 – Jan 2016 · 8 mos · Chennai

• Design Infrastructure solutions for clients based around Microsoft & Linux technologies and implement the solution.

Oct 2014 – May 2015 · 7 mos · TN & Kerala - India

• Market development for enterprise & data center products from Nvidia.
• Tech evangelization of enterprise & business users
• Collaborating and conducting marketing events

Dec 2013 – Sep 2014 · 9 mos · Chennai Area, India

• Business development & sales of commercial product portfolio that included HP (Servers, Storage, Network, Workstation & PC), Microsoft Licensing & QNAP storage solutions.
• Engaging with partner community for providing solution
• Consistently met targets

Aug 2013 – Nov 2013 · 3 mos · Chennai Area, India

• IT Infrastructure solution development for enterprise customers.

May 2012 – Jul 2013 · 1 yr 2 mos · Chennai Area, India

• Consulting for end users and small businesses on IT solutions, Procurement and implementation – on Desktop PC’s, Laptops, Printers, SMB Servers, SMB networking.

Jan 2006 – May 2012 · 6 yrs 4 mos · Gaborone, Botswana

• Responsible for the performance and operation of the branch in Botswana. Overseeing the day-to-day operations of various aspects of the branch including sales, finance, resourcing, inventory, procurement, and customer & vendor relationship.

Jan 2005 – Dec 2005 · 11 mos · Gaborone, Botswana

• Responsible for sales growth by expanding partner community & market reach.

Apr 2003 – Oct 2004 · 1 yr 6 mos · Chennai Area, India

• I was responsible primarily for assembling, installing and troubleshooting PC’s and related peripherals. Additionally I was to take care of the attached internet café in the absence of the owner.

Mar 2003 – Apr 2003 · 1 mo · Chennai Area, India

• Developed and uploaded company web portal.

Aug 2002 – Mar 2003 · 7 mos · Chennai Area, India

• IT Support - Walk In support for personal computers and peripherals