Sep 2024 – Sep 2025 · 1 yr

• Led and managed a team of 21 RPA developers across multiple domains, ensuring high-quality delivery, adherence to timelines, and optimal resource utilization. Established and enforced code standardization and RE Framework practices, improving solution consistency, maintainability, and scalability. Owned capacity planning, performance management, and team development, driving measurable improvements in productivity and delivery quality. Acted as the primary escalation point for stakeholders and clients, ensuring smooth resolution of issues and maintaining delivery continuity in high-pressure environments. Built a strong team culture focused on accountability, communication, and continuous improvement, enhancing team stability and performance.

Dec 2015 – Sep 2024 · 8 yrs 9 mos · Gurgaon, India · Hybrid

• Developed bots to automate simple to complex business processes of IT, HR, Finance, Sourcing, Procurement. Supported a web based ALM tool using newly learned skills on React and Node. Supported the bots in production being a part of DevOps team. Migrated the set up from UiPath to Power Automate Desktop. Conducted trainings for team on new tech topics and semi-tech trainings for non technical team. Also, trained them on meditation practices to stay calm and focussed on the work while working with tight timelines.

Jan 2013 – Dec 2015 · 2 yrs 11 mos · Noida Area, India

•  Liaising with various departments to help set up central MIS hub across Noida & Chennai to help bring more work from onshore to India.
•  Liaising with various Assistant Vice Presidents to understand and develop the MIS, trackers, dashboards etc. to help them with the better resource and work management.
•  Liaising with Assistant Vice Presidents to understand the requirement of automated Excel based tools for their credit managers.
•  Liaising with the Assistant Vice Presidents and onshore developer team to stream line the process of ID managements to help operations allocate portfolios and cases to credit managers earlier.
•  Liaising with information security team to ensure that the ISO certification requirements are met in the department to help the organization maintain ISO standards and maintain the ISO certification.
•  Liaising with the development team and the end user departments to help set up and launch a new windows environment that works much faster as remote environment.
•  Liaising with team manager based out at Chennai to manage the team co-ordination at Noida.
•  Preparing the automated tools to help credit managers perform their activity faster and with more accuracy to help them come out with better analysis of the customers.
•  Preparing daily, monthly and weekly trackers/reports to present the performance of various credit managers.

Jan 2013 – Dec 2015 · 2 yrs 11 mos

• Automated reporting and operational workflows using Excel VBA, Access, and dashboards, improving efficiency for business teams. Trained AVPs and business users on automation tools, enabling self-service productivity improvements. Improved data accessibility and reporting accuracy for decision-making.

Jun 2008 – Jan 2013 · 4 yrs 7 mos

• Developed automation solutions using VBA and reporting tools to streamline operations. Conducted trainings across multiple locations, improving adoption of automation tools.

Apr 2008 – Jan 2013 · 4 yrs 9 mos · Noida

•  Preparing various client reports using SQL Queries to fetch the data from Database.
•  Preparing various Dynamic Dashboards which depicts the process SLA’s and indicates the Improvement areas.
•  Prepare and send the Client contractual Reports on or before client provided TAT to save the penalty.
•  Prepare and send the Billing file to finance team for raising invoice to the client.
•  Preparing the Monthly Stacks for Managers, Team Leaders and Agents as per defined KRA’s.
•  Preparing Client incentives and sent to the IA team for processing in Salary.
•  Ensuring on time accuracy of all reports. Supervising and editing all report sent to Management and Client.
•  Client Relationship Management: Managing daily/weekly interactions, Identifying improvement areas & implementing measures and sharing performance charts with client.
•  Collaborating and assisting Client in launch of Projects at Vendor Site.
•  Interact with various departments (Training, Operations, finance, WFM, HR) for their reporting requirements.
•  Handling a team of data analysts across Noida & Chennai
•  Visiting various locations of HCL to train the employees on Microsoft Excel.
•  Visiting various locations of HCL to automate their data processing to help with the optimum utilization of resources