Laxmi Narayan

Business Development Executive

Jaipur, Rajasthan, India10 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven experience in driver operations with 100% customer satisfaction.
Expert in advanced MS Excel and data analysis.
Strong interpersonal and problem-solving skills.

Stackforce AI infers this person is a skilled operations manager in the transportation and food delivery sectors.

Contact

Skills

Core Skills

Operations ManagementCustomer Service

Other Skills

TrainingOn-boardingCustomer ExperienceMicrosoft ExcelTeam LeadershipTeam ManagementTeam CoordinationPublic SpeakingPublic RelationsMicrosoft PowerPointCommunicationAdvance excelSales & MarketingNegotiationData Analysis

About

Proven experience in hardcore driver Operations ensuring 100% Customer Satisfaction. A keen communicator with strong interpersonal, problem solving and analytical skills. Expert in Advanced MS Excel, MS Word, Google Sheets.

Experience

10 yrs 3 mos

Total Experience

2 yrs 6 mos

Average Tenure

4 yrs 6 mos

Current Experience

Uber

KAM

Dec 2021 – Present · 4 yrs 6 mos · Jaipur, Rajasthan, India

Tozata technologies private limited

Business Development Manager

Jan 2020 – Nov 2021 · 1 yr 10 mos · Jaipur, Rajasthan, India

Uber

Operations Consultant

Nov 2016 – Apr 2019 · 2 yrs 5 mos · Jaipur Area, India

Responsible for the training and On-boarding of partners on the Uber platform.
Responsible to handle all issues of Uber Moto driver partners like payment, training, quality issues and responsible to achieve daily targets of new sign up of Moto partners on the Uber platform.
Handled Courier partner operations of Uber Eats and responsible to ensuring 5 star customers experience at Uber Partner Seva Kendra.
Ensuring procurement and delivery of inventory (Bag, T-shirt, helmet) on time.
Handled Background check process of driver partners.

TrainingOn-boardingCustomer ExperienceOperations ManagementCustomer Service

Taxiforsure.com

Operations Executive

Jan 2015 – Jul 2016 · 1 yr 6 mos · Delhi Area, India

Responsible to handle driver escalations that includes payment and quality issues.
Responsible for sharing real time data of drivers payment, Active Drivers, Cancellation issues.