Nov 2022 – Nov 2025 · 3 yrs

• Managed emergency and routine operational issues during assigned shifts, ensuring timely coordination between clinical departments, nursing services, support staff, and hospital administration for uninterrupted patient care delivery.
• Handled patient admissions, transfers, bed allocation, emergency response coordination, and patient grievance resolution while maintaining high standards of patient satisfaction and service efficiency.
• Acted as the central point of coordination during emergencies, medico-legal cases, VIP movements, and critical incidents, ensuring prompt decision-making and adherence to hospital protocols and safety guidelines.
• Coordinated with consultants, resident doctors, nursing teams, security, housekeeping, engineering, and support services to address operational challenges and maintain effective hospital workflow.
• Monitored hospital operations including casualty management, OPD/IPD functioning, patient flow, cleanliness, crowd management, and compliance with administrative and quality standards.
• Prepared daily operational reports, incident summaries, and management updates while ensuring proper documentation and escalation of critical matters to higher authorities.
• Played a key role in maintaining discipline, operational continuity, patient safety, and administrative efficiency in a high-volume tertiary care healthcare environment.

Jan 2022 – Nov 2022 · 10 mos · Greater noida

• Served as Senior Manager – International Marketing, leading strategic initiatives to strengthen the hospital’s global presence and expand international patient services. Managed end-to-end international patient operations, including business development, patient acquisition, relationship management, and coordination with overseas partners, embassies, corporates, and referral agencies.
• Developed and executed international marketing strategies to promote the hospital’s specialized clinical services across global markets, enhancing brand visibility and patient inflow. Established strong collaborations with international facilitators, healthcare networks, insurance providers, and government organizations to drive business growth and improve market reach.
• Oversaw the complete international patient journey, ensuring seamless coordination from inquiry, treatment planning, visa assistance, admissions, clinical coordination, interpreter services, billing, discharge, and post-treatment follow-up, thereby delivering a superior patient experience.
• Worked closely with consultants, clinical teams, and hospital leadership to promote Centers of Excellence, including oncology, robotics, cardiology, neurosciences, orthopedics, and transplant services to international markets.
• Led international business operations through participation in healthcare conferences, medical tourism events, corporate meetings, and strategic partnerships, contributing significantly to revenue generation and brand positioning.
• Monitored market trends, competitor activities, patient feedback, and service performance metrics to identify growth opportunities and improve operational effectiveness.
• Ensured compliance with international healthcare standards, quality protocols, and patient safety guidelines while maintaining high standards of service excellence and cultural sensitivity.

Dec 2021 – Jan 2022 · 1 mo · Delhi, India

Feb 2021 – Apr 2021 · 2 mos · New Delhi, Delhi, India

• Responsible for Quality Analysis and assurance .
• Comprehensive quality audits in various clinical departments.
• NABH and JCI audits.
• Designed and implemented process improvement activities that increase patient satisfaction
• As requested, provided consultative support to the hospital middle management teams to ensure best quality care
• Providing oversight of quality improvement initiatives, monitoring performances processes.
• Maintained & Prepared reports/ graphs quarterly inclusive of departmental measurements & Quality management objectives
• Developed policies / procedures and participated in various committees.
• worked on Low performing measures and time sensitive measures.
• worked with CRO to conduct medical chart review & abstraction of data
• Monitored clinical practice efforts to ensure compliance with internal and external standards
• Providing oversight of quality improvement initiatives, monitoring performance process.
• Acted as a process change manager to ensure patient acuity

Sep 2012 – Dec 2017 · 5 yrs 3 mos · Paonta Sahib, Himachal Pradesh, India

• Diagnosis, prevention, and treatment of diseases and conditions of the oral cavity