J. Paul Reed

Co-Founder

San Francisco, California, United States22 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in incident response and management.
Founder of a unique conference on engineering resilience.
Proven track record in enhancing organizational learning.

Stackforce AI infers this person is a Fintech and DevOps expert with a focus on incident management and organizational resilience.

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Skills

Core Skills

Incident ResponseIncident Management

Other Skills

Incident InvestigationRetrospectivesData AnalysisRelease EngineeringDevOpsRelease ManagementOpen Source SoftwareLinuxGitPerlShell ScriptingPHPOpen SourcePythonUnix

About

As both a consultant and an internal practice lead, I help leaders of all stripes—from executives to engineering leads on linchpin teams—understand, appreciate, and wrangle the complexities inherent to their technical systems and organizations. I help them leverage those insights into better outcomes. My expertise in software delivery and infrastructure operations, incident response, incident management, human factors, and complex systems safety helps technology organizations successfully navigate their most difficult challenges. I help groups improve their reliability and resilience posture, from the team level to the C-suite, whether it's tactically managing a serious (and seriously gnarly!) incident or delivering on strategic, multi-quarter metamorphoses to improve how work gets done. I surface the realities of the "messy work" and intricate interactions that constitute your daily work... and use those revelations to help others make sense of what to do with that truth.

Experience

22 yrs

Total Experience

2 yrs 11 mos

Average Tenure

4 yrs

Current Experience

Chime

Staff Incident Operations Manager

Apr 2024 – Present · 2 yrs 2 mos · San Francisco, California, United States

Responding to and managing operational incidents when they pop up on the platform helping millions of people unlock their financial progress every day. And, once the issue is resolved, leading deep dives into the data, to gain a richer understanding of what happened and using those insights to help drive reliability and resilience throughout the organization.

Incident ResponseIncident ManagementIncident InvestigationRetrospectives

Spective coherence

Founder / Principal

Jun 2022 – Present · 4 yrs · San Francisco Bay Area

Helping industry leaders leverage ALL the tools and information lurking within their socio-technical systems, so they can deliver software faster, operate it more adeptly, and make sense of the currents of complexity in which they and their teams swim.
What will we see together?

Netflix

Senior Applied Resilience Engineer

Aug 2019 – Apr 2022 · 2 yrs 8 mos

As a Resilience Engineering specialist on Netflix’s Critical Operations and Reliability Engineering (CORE) team, supported Site Reliability Engineers who “hold the pager” for the beloved streaming service. Focused on post-incident investigations and analysis, providing deep incident insight to help the business get the most return on the “investment” operational incidents “already made for us.”
Developed the business unit’s broader organizational learning strategy, leveraging near misses, weak signals of risk, and emergent discoveries to help engineers and cross-functional leaders better understand and wrangle the complexities inherent in Netflix’s streaming socio-technical system.

Redeploy conference

Co-Founder

Oct 2018 – Apr 2020 · 1 yr 6 mos

REdeploy is the software industry's only conference focused on engineering resilience into complex socio-technical systems. Check out the recorded talks from John Allspaw, Jessica Kerr, Matt Stratton, Dr. Richard Cook, Jabe Bloom, and a host of others at https://re-deploy.io!

The ship show

Founding Host

Jul 2012 – Mar 2016 · 3 yrs 8 mos

Founding host of The Ship Show, a twice-monthly podcast where we discuss build engineering, DevOps, release management, and everything in between.
http://theshipshow.com/

Release engineering approaches

Managing Partner

Mar 2012 – Aug 2019 · 7 yrs 5 mos · San Francisco Bay Area

Software development is difficult enough. We help organizations of all sizes make shipping it to their customers easy.
Release Engineering Approaches provides a full range of build/release engineering consulting services including release engineering consulting, build engineering automation & tooling, and DevOps infrastructure support, freeing you to to focus on developing software and when it's ready, ensuring you can simply ship.
Every time.

Symantec

Principal Build/Release Engineer

Mar 2011 – Mar 2012 · 1 yr · San Francisco

Designing and implementing new processes, build infrastructure, and release tools to scale to Symantec's Data Loss Prevention's product release needs, while keeping existing release trains and sustaining build machines on track, doing what they need to do: shipping critical product releases to customers.