Anuhya Mallisetty

Operations Associate

Hyderabad, Telangana, India7 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Led strategic operations at Meltwater for global support.
Saved over $10 billion through fraud investigations at Amazon.
Organized major events like TEDx and GUSAC Carnival.

Stackforce AI infers this person is a SaaS and E-commerce operations leader with a strong focus on customer experience.

Contact

Skills

Core Skills

Project ManagementData AnalysisAccount ManagementBusiness-to-business (b2b)Analytical SkillsCommunicationCustomer SupportCross-functional Team LeadershipDigital MarketingLeadership

Other Skills

SQLMarketingSalesAdvertisingPresentation SkillsMedia PlanningBusiness Relationship ManagementB2B MarketingWritten CommunicationProblem SolvingTeamworkPresentationsSocial Media MarketingWeb DevelopmentHTML

About

With experience across high-growth teams at Apple, Amazon, and Uber, I now lead programs that optimize performance, build scalable systems, and drive measurable impact in fast-paced environments. At Meltwater, I work across frontline support, technical application support, content sources, the media research team, and the HITL function to ensure issues are not just resolved, but understood and improved at the root.I lead quarterly planning and execution, aligning priorities, managing resources, and ensuring on time delivery through clear tracking and accountability. I'm passionate about customer experience not just as a function, but as the only true differentiator in a world of commoditized products. I write and speak about how teams can operationalize great CX and the role of AI in shaping the next wave of support.

Experience

7 yrs 3 mos

Total Experience

11 mos

Average Tenure

1 yr 3 mos

Current Experience

Meltwater

Operations Lead

Mar 2025 – Present · 1 yr 3 mos · Hyderabad, Telangana, India · Hybrid

Lead strategic operations for the Global Support org, improving turnaround time, backlog management, and support efficiency across global workflows
Drive cross-functional projects with product, engineering, and support teams to streamline ticketing systems, automate monitoring workflows, and standardize quality audits
Analyze support performance through SQL, Looker, and Google Sheets, delivering insights that influence decision-making and team prioritization
Build and implement scalable processes for training, onboarding, and resource planning, resulting in faster ramp-up times and improved task accuracy

SQLProject ManagementData Analysis

Affinity global inc.

Account Manager

May 2024 – Dec 2024 · 7 mos · Mumbai, Maharashtra, India

Business-to-Business (B2B)MarketingDigital MarketingSalesAdvertisingAccount Management+5

Apple

AI/ML Annotation Analyst

May 2021 – Jan 2023 · 1 yr 8 mos · Hyderabad, Telangana, India

> Employed cultural and communication skills to enhance Siri experience
> Compilation of ideas for tool and product enhancement
> Collaborated to provide an enhanced active lifestyle for 600+ employees
> Pick up ad hoc projects for specific technical enhancements
Achievements
> Demonstrated my creative stretch in designing the logo for the Global Wellness Team winning across 7 sites and 30+ participants
> Aggressively sought to exceed goals ensuring efficiency

Analytical SkillsWritten CommunicationProblem SolvingCommunicationPresentation SkillsTeamwork+1

Amazon

Investigations Specialist

Jul 2020 – Apr 2021 · 9 mos · Hyderabad, Telangana, India

> Handled the investigation into fraudulent seller profiles on Amazon
> Partnered with the US team to track down fraudulent seller profiles saving upwards of 10 billion dollars in the process
> Advocated a strong work culture during the pandemic engaging the team

Customer SupportAnalytical SkillsWritten CommunicationProblem SolvingCommunicationTeamwork+1

Uber

Social Media Specialist

Aug 2019 – Jun 2020 · 10 mos · Hyderabad Area, India

>Handle the social media interactions with end-users on Facebook & Twitter for India, Bangladesh & Sri Lanka operations.
>Coordinate with national-level stakeholders and help with strategies for improving interaction from Uber's perspective.
>Working on Projects to improve efficiency and team performance. Mentoring and training colleagues in-process changes.

Customer SupportAnalytical SkillsCross-functional Team LeadershipWritten CommunicationProblem SolvingCommunication+2

Pad integrated communications

Account Executive

Jun 2018 – Jul 2019 · 1 yr 1 mo · Hyderabad Area, India

> Acted as a liaison between the client and the company to understand the requirements and deliver efficiently.
> Worked with clients in the development of digital and traditional brand strategies and generate the right ads for the right customers.
> Helped clients discover new markets and target them,

Analytical SkillsDigital MarketingWritten CommunicationAdvertisingAccount ManagementProblem Solving+5

Gitam university science and activity centre gusac

Head Of Sponsorship

Jun 2017 – Mar 2018 · 9 mos · Vishakhapatnam Area, India

The aim was to organize the biggest techno-cultural symposium in all of Andhra Pradesh - GUSAC Carnival 2018. Strenuous work of a team of 15 people for a period of 4 months was required. As the lead of sponsorships, I was key in handling a team of 5 people myself and raising money for the course of the event,

LeadershipCommunication

Sukor consulting pvt ltd

Business Analyst

May 2017 – Jun 2017 · 1 mo · Visakhapatnam

SUKOR is a company which believed that computer professionals don't need to be present in physically in order to complete their tasks. For which SUKOR had remotely employed professionals all over the country to work on projects while achieving their daily and weekly tasks.
This was my job description.
Worked on finishing some of their ongoing projects in the brief time I had worked with them.

Communication

Tedxgitamuniversity

Co Organizer

Feb 2017 – Feb 2018 · 1 yr · GITAM University

Worked as a co-organizer for TEDxGITAMUniversity 2017.
The theme was DELTA which signified change on every level. The speaker line up was 10 members from all over the country who contributed their ideas to make a small change today which made a large difference tomorrow.
My responsibilities included:
Speaker line up and curation
Hospitality

LeadershipCommunication

Inspiredge it solutions

Intern

Apr 2016 – May 2016 · 1 mo · Visakhapatnam

As an amateur computer engineer student I wanted to build websites and also learn how professional projects are undertaken.
My learning experience included:
HTML
CSS
MySql

Communication