Mohammed Rabbani Syed — Director of Engineering

A visionary professional offering 8.5 years of experience with working on Remote Infrastructure Management Support - Systems Administration, Technical Support/Troubleshooting & Client Servicing • Currently associated India with TEKsystems with hands-on experience in managing the Infrastructure, Microsoft Teams, Exchange Online, OneDrive, and SharePoint. • Protected data, software, and hardware by coordinating, planning, and implementing network security measures • Expertise in analyzing information system needs, evaluating end-user requirements, custom designing solutions, and troubleshooting for complex information systems management. • A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development, and technical support • Acting as an escalation gate to resolve critical issues of the team members, skills in conducting various training sessions for enhancing the performance and quality of service • Efficient in ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes; the merit of achieving 100% SLA for a team with nil escalation from the client as well as achieving awards or recognition of rendering excellent services • Rewarded with WOW Award in 2019 for exceptional performance • Knowledge of dealing with chronically difficult problems, using superior interpersonal and communication skills to discuss and resolve problems carefully

Stackforce AI infers this person is a skilled professional in IT infrastructure management and technical support within the SaaS industry.

Location: Hyderabad, Telangana, India

Experience: 8 yrs 5 mos